![\"Support](\"https:\/\/hasthemes.com\/blog\/wp-content\/uploads\/2022\/07\/support-genix-support-ticket-plugin-for-wordpress-banner-1.png\")
<\/a><\/figure>\n\n\n\nAnd for businesses that need a little extra help, HappyFox also offers live chat and phone support. HappyFox’s features make it an excellent choice for businesses of all sizes who are looking for a comprehensive customer support solution.<\/p>\n\n\n\n
The List of Various HappyFox Alternatives<\/h2>\n\n\n\nTable Of Contents<\/div>show<\/div><\/div>- Support Genix<\/a><\/li>
- LiveAgent<\/a><\/li>
- Help Scout<\/a><\/li>
- Zendesk<\/a><\/li>
- FreshDesk<\/a><\/li>
- Salesforce Service Cloud<\/a><\/li>
- Zoho Desk<\/a><\/li>
- Vivantio Pro<\/a><\/li>
- TeamSupport<\/a><\/li>
- Kustomer<\/a><\/li>
- Tidio<\/a><\/li><\/ul><\/div><\/div><\/div><\/div>\n\n\n\n
Support Genix<\/h3>\n\n\n\n![\"Support](\"https:\/\/hasthemes.com\/blog\/wp-content\/uploads\/2022\/06\/supportgenix.png\")
Support Genix<\/figcaption><\/figure>\n\n\n\nSupport Genix<\/a> is a great WordPress Support Ticket Plugin that helps you easily manage support tickets for your website. It offers a simple and easy-to-use interface that makes it easy to keep track of all your support tickets. Support Genix also includes a powerful search engine that makes it easy to find the tickets you need. You can also use Support Genix to create custom fields for your support tickets. This allows you to easily add the information you need to your tickets. <\/p>\n\n\n\nKey Features<\/strong><\/p>\n\n\n\n\n- Unlimited Tickets<\/li>\n\n\n\n
- Unlimited Agents<\/li>\n\n\n\n
- Unlimited Customers<\/li>\n\n\n\n
- Tickets on Behalf of Users<\/li>\n\n\n\n
- Easy Email Handling<\/li>\n\n\n\n
- Elite Licenser<\/a> Integration<\/li>\n\n\n\n
- Webhook<\/li>\n<\/ul>\n\n\n\n
Pricing- <\/strong>Support Genix offers cost-effective and simple services for small and medium enterprises.<\/p>\n\n\n\nYearly plan-<\/p>\n\n\n\n
\n- Half Yearly for $59 (1 website)<\/li>\n\n\n\n
- Developer for $99 (5 websites)<\/li>\n\n\n\n
- Agency for $149 (100 websites)<\/li>\n<\/ul>\n\n\n\n
Lifetime Plan-<\/p>\n\n\n\n
\n- Personal for $149 (1 website)<\/li>\n\n\n\n
- Developer for $399 (5 websites)<\/li>\n\n\n\n
- Agency for $699 (100 websites)<\/li>\n<\/ul>\n\n\n\n\nMore Details\/Preview<\/a><\/div>\n<\/div>\n\n\n\n
LiveAgent<\/h3>\n\n\n\n![\"LiveAgent\"](\"https:\/\/hasthemes.com\/blog\/wp-content\/uploads\/2022\/07\/liveagent.png\")
LiveAgent<\/figcaption><\/figure>\n\n\n\nLiveAgent was originally launched with the primary focus of helping teams provide great live chat support. However, as LiveAgent grew, it added new features to its toolboxes, such as a shared inbox, social support (for a fee), and even video calling (though this is only available on their higher-cost plans). <\/p>\n\n\n\n
LiveAgent’s continued growth and expansion of its services have allowed them to become one of the leading customer service platforms available. Their comprehensive suite of tools helps businesses provide the best possible support to their customers, no matter how they reach out.<\/p>\n\n\n\n
In addition, LiveAgent’s commitment to customer service excellence makes them a platform that any business can rely on.<\/p>\n\n\n\n
Key Features<\/strong><\/p>\n\n\n\n\n- Ticketing System<\/li>\n\n\n\n
- Contact Form<\/a> Gallery<\/li>\n\n\n\n
- Automated ticket distribution<\/li>\n\n\n\n
- Agent collision detection<\/li>\n\n\n\n
- Audit Log<\/li>\n\n\n\n
- Email Notification<\/li>\n\n\n\n
- Hybrid Ticket Stream<\/li>\n<\/ul>\n\n\n\n
Pricing- <\/strong>Starting at $15\/agent per month.<\/p>\n\n\n\n\nMore Details\/Preview<\/a><\/div>\n<\/div>\n\n\n\nHelp Scout<\/h3>\n\n\n\n![\"Help](\"https:\/\/hasthemes.com\/blog\/wp-content\/uploads\/2022\/07\/helpscout.png\")
Help Scout<\/figcaption><\/figure>\n\n\n\nHelp Scout is a customer support platform designed to help growing teams deliver top-notch customer service. You’ll get access to an entire suite of tools when you sign up. All built to help you create the best customer experience possible. <\/p>\n\n\n\n
The platform includes a number of features that can help you automate routine tasks, provide additional context for customers, and empower them to help themselves. The knowledge base builder, Docs, is particularly useful for creating self-service content. <\/p>\n\n\n\n
The intuitive editor makes it quick and easy to create new articles, and the built-in search functionality and organization features help customers find the answers they need quickly. Docs-specific reports also provide valuable insights into which content is performing well and where there is room for improvement. Help Scout is an invaluable tool for businesses that are serious about providing outstanding customer service.<\/p>\n\n\n\n
Key Features<\/strong><\/p>\n\n\n\n\n- Knowledge Base<\/li>\n\n\n\n
- Customer Management<\/li>\n\n\n\n
- Live Chat<\/li>\n\n\n\n
- Reporting<\/li>\n\n\n\n
- Workflows<\/li>\n<\/ul>\n\n\n\n
Pricing<\/strong>: Starting at $30\/user per month.<\/p>\n\n\n\n\nMore Details\/Preview<\/a><\/div>\n<\/div>\n\n\n\nZendesk<\/h3>\n\n\n\n![\"Zendesk\"](\"https:\/\/hasthemes.com\/blog\/wp-content\/uploads\/2022\/07\/zendesk.png\")
Zendesk<\/figcaption><\/figure>\n\n\n\nZendesk is one of the most popular help desk software solutions<\/a> on the market. They offer two different plan types: foundational and suite. The foundational plans are less expensive but only include email support. The suite plans are more expensive but offer omnichannel support, including a shared inbox, live chat tool, knowledge base builder, reporting, and productivity tools like automation, integrations, and AI-powered automated responses. <\/p>\n\n\n\nZendesk makes it easy to track, prioritize, and solve customer requests with its wide range of features. This also offers unlimited customization through Zendesk Apps and Integrations, making it easy to tailor the Zendesk<\/a> experience to your unique business needs. Additionally, Zendesk’s flexible pricing plans give you the ability to scale your Zendesk usage up or down as your business needs change.<\/p>\n\n\n\nKey Features<\/strong><\/p>\n\n\n\n\n- Zendesk Support<\/li>\n\n\n\n
- Zendesk Support Suite<\/li>\n\n\n\n
- Zendesk Chat <\/li>\n\n\n\n
- Zendesk Explore<\/li>\n\n\n\n
- Zendesk Guide<\/li>\n\n\n\n
- Zendesk Sell <\/li>\n\n\n\n
- Zendesk Gather<\/li>\n\n\n\n
- Zendesk Sales Suite<\/li>\n<\/ul>\n\n\n\n
Pricing<\/strong>: Starting at $19\/agent per month.<\/p>\n\n\n\n\nMore Details\/Preview<\/a><\/div>\n<\/div>\n\n\n\nFreshDesk<\/h3>\n\n\n\n![\"FreshDesk\"](\"https:\/\/hasthemes.com\/blog\/wp-content\/uploads\/2022\/07\/freshdesk.png\")
FreshDesk<\/figcaption><\/figure>\n\n\n\nFreshDesk is a customer support suite that includes a shared inbox, live chat software, a knowledge base builder, and even some AI-powered automated responses (though that functionality is limited to their highest cost plan). It’s simple to use and has everything you need in one place. The FreshDesk team is also great at responding to customer issues and constantly improving the product. <\/p>\n\n\n\n
With FreshDesk, you can launch customer and employee delight in under 3 months. FreshDesk’s Omnichannel Suite allows you to have more meaningful conversations with your customers, turning service agents into customer champions. FreshDesk is the perfect solution for businesses of all sizes who want to provide their customers with the best possible support experience. <\/p>\n\n\n\n
Key Features<\/strong><\/p>\n\n\n\n\n- Agent Collision Detection<\/li>\n\n\n\n
- SLA Management<\/li>\n\n\n\n
- Custom Ticket Status<\/li>\n\n\n\n
- Scheduling Dashboard<\/li>\n\n\n\n
- Intelligent ticket assignment<\/li>\n\n\n\n
- Time-triggered automation<\/li>\n\n\n\n
- Link the forum topic to ticket<\/li>\n<\/ul>\n\n\n\n
Pricing-<\/strong> Free plan available. Paid plans start at $15\/agent per month.<\/p>\n\n\n\n\nMore Details\/Preview<\/a><\/div>\n<\/div>\n\n\n\nSalesforce Service Cloud<\/h3>\n\n\n\n![\"Salesforce](\"https:\/\/hasthemes.com\/blog\/wp-content\/uploads\/2022\/07\/salesforce-service-cloud-features.png\")
Salesforce Service Cloud<\/figcaption><\/figure>\n\n\n\nSalesforce is primarily known for its Sales Cloud CRM software<\/a>, but they also offer a customer support solution called Service Cloud. Service Cloud is a powerful tool that helps companies manage customer requests and inquiries. The software includes features such as a knowledge base, case management, and live chat. Salesforce Service Cloud also integrates with Sales Cloud, giving support reps a complete view of the customer’s history. <\/p>\n\n\n\nThis customer service solution includes a shared inbox, a knowledge base builder, and a live chat tool. You also get access to some common features like internal notes, automation, tagging capabilities, and reports to understand team performance.<\/p>\n\n\n\n
If you use another Salesforce product, you can integrate the two to get even more detail about the people you\u2019re interacting with. Salesforce Service Cloud is a great way to improve customer satisfaction and reduce support costs. <\/p>\n\n\n\n
Key Features<\/strong><\/p>\n\n\n\n\n- Agent Workspace<\/li>\n\n\n\n
- Automation & Workflow<\/li>\n\n\n\n
- Case Management<\/li>\n\n\n\n
- Incident Management<\/li>\n\n\n\n
- Omni-Channel Routing<\/li>\n\n\n\n
- Video Support<\/li>\n<\/ul>\n\n\n\n
Pricing:<\/strong> Starting at $25\/user per month.<\/p>\n\n\n\n\nMore Details\/Preview<\/a><\/div>\n<\/div>\n\n\n\nZoho Desk<\/h3>\n\n\n\n![\"Zoho](\"https:\/\/hasthemes.com\/blog\/wp-content\/uploads\/2022\/07\/zoho-desk.png\")
Zoho Desk<\/figcaption><\/figure>\n\n\n\nZoho Desk is a help desk solution that comes with a host of support tools to make your life easier. With this tool, you get access to a shared inbox, live chat, a knowledge base builder, and reporting to track team progress. <\/p>\n\n\n\n
Zoho Desk is a great way to manage your customer support needs, and it’s easy to see why it is one of the leading CRM providers in the market. <\/p>\n\n\n\n![\"Support](\"https:\/\/hasthemes.com\/blog\/wp-content\/uploads\/2022\/07\/support-genix-support-ticket-plugin-for-woocommerce-banner-2.png\")
<\/a><\/figure>\n\n\n\nIt is a powerful customer service software that helps businesses around the world to improve agent productivity, increase customer happiness, and build loyalty. Zoho Desk has all the features that you need to delight and retain customers. It is easy to use and setup, and it integrates with all major CRM systems. <\/p>\n\n\n\n
Key Features<\/strong><\/p>\n\n\n\n\n- Ticket Management<\/li>\n\n\n\n
- Agent Productivity<\/li>\n\n\n\n
- Automation<\/li>\n\n\n\n
- Extensibility<\/li>\n\n\n\n
- Security<\/li>\n\n\n\n
- Auto Tag Tickets<\/li>\n<\/ul>\n\n\n\n
Pricing:<\/strong> Free plan available. Paid plans start at $9\/user per month.<\/p>\n\n\n\n\nMore Details\/Preview<\/a><\/div>\n<\/div>\n\n\n\nVivantio Pro<\/h3>\n\n\n\n![\"Vivantio](\"https:\/\/hasthemes.com\/blog\/wp-content\/uploads\/2022\/07\/vivantio-pro.png\")
Vivantio Pro<\/figcaption><\/figure>\n\n\n\nVivantio Pro is a feature-rich helpdesk solution that is designed to keep tickets system<\/a> moving. Vivantio Pro supports custom help form creation and process automation, which lets IT managers create custom forms and fields in ticket forms. Vivantio Pro is built with an “a la carte-style” pricing format and comes in two tiers: Pro and ITSM. <\/p>\n\n\n\nVivantio Pro is a great tool for managing incidents and changes within an organization. The tool has a lot of features and is very configurable. It is important to note that Vivantio Pro does require some training before usage and can be quite costly depending on how it is configured. However, we believe that the tool is definitely worth the investment for larger organizations.<\/p>\n\n\n\n
Key Features<\/strong><\/p>\n\n\n\n\n- Ticket and Case Management<\/li>\n\n\n\n
- Automate Ticket Routing<\/li>\n\n\n\n
- Ticket Response User Experience<\/li>\n\n\n\n
- Knowledge Base<\/li>\n\n\n\n
- Active Directory<\/li>\n\n\n\n
- SLA Management<\/li>\n<\/ul>\n\n\n\n
Pricing:<\/strong> Starting at $59\/user per month.<\/p>\n\n\n\n\nMore Details\/Preview<\/a><\/div>\n<\/div>\n\n\n\nTeamSupport<\/h3>\n\n\n\n![\"TeamSupport\"](\"https:\/\/hasthemes.com\/blog\/wp-content\/uploads\/2022\/07\/teamsupport.png\")
TeamSupport<\/figcaption><\/figure>\n\n\n\nTeamSupport is a customer service platform designed specifically for B2B companies. Many of their tools are similar to those offered by other customer service platforms, including a shared inbox, a knowledge base builder, and live chat software.<\/p>\n\n\n\n
TeamSupport’s chat software, on the other hand, is only available on their more expensive plans. Moreover, with these standard features, TeamSupport also offers a number of unique features that set it apart from its competitors.<\/p>\n\n\n\n<\/a><\/figure>\n\n\n\nIn addition to basic contact information, TeamSupport also offers in-depth customer profiles, the ability to have different SLAs for different customers, and a customer health dashboard to help keep your team informed and able to anticipate customer needs.<\/p>\n\n\n\n
TeamSupport’s customer management features are an invaluable tool for small businesses looking to streamline their customer service operations<\/a>.<\/p>\n\n\n\nKey Features<\/strong><\/p>\n\n\n\n\n- Customer Management<\/li>\n\n\n\n
- Ticket Management<\/li>\n\n\n\n
- Integrations<\/li>\n\n\n\n
- Collaboration and Teamwork<\/li>\n\n\n\n
- Customer Self-service<\/li>\n\n\n\n
- Omni-channel Support<\/li>\n<\/ul>\n\n\n\n
Pricing: <\/strong>Starting at $65 \/agent per month.<\/p>\n\n\n\n\nMore Details\/Preview<\/a><\/div>\n<\/div>\n\n\n\nKustomer<\/h3>\n\n\n\n![\"Kustomer\"](\"https:\/\/hasthemes.com\/blog\/wp-content\/uploads\/2022\/07\/Kustomer.png\")
Kustomer<\/figcaption><\/figure>\n\n\n\nKustomer is a customer service tool that has a lot of features that are usually only found in CRMs. This makes it a great choice for small businesses who want the benefits of a CRM Plugins<\/a> but don’t have the budget for one.<\/p>\n\n\n\nKustomer has a shared inbox, which is great for team collaboration, and a knowledge base builder which will help you keep your customer support documentation organized. They also have live chat software<\/a> so you can provide excellent customer service even if you don’t have a dedicated customer support team. <\/p>\n\n\n\nWith Kustomer, you can build out complete customer profiles, including custom objects and data. You can also limit access to different parts of the platform, so you can keep your customer data secure.<\/p>\n\n\n\n
Kustomer also allows you to communicate with customers through a variety of channels, including email, chat, and social media. Kustomer is the perfect solution for customer-centric teams who want to improve their communication and customer service.<\/p>\n\n\n\n
Key Features<\/strong><\/p>\n\n\n\n\n- Unlimited Collaboration<\/li>\n\n\n\n
- True Omnichannel Support<\/li>\n\n\n\n
- Kustomer IQ Lite<\/li>\n\n\n\n
- Team Pulse<\/li>\n\n\n\n
- Native Satisfaction Measurement and Reporting<\/li>\n<\/ul>\n\n\n\n
Pricing: <\/strong>Starting at $89\/user per month.<\/p>\n\n\n\n
- Support Genix<\/a><\/li>
- LiveAgent<\/a><\/li>
- Help Scout<\/a><\/li>
- Zendesk<\/a><\/li>
- FreshDesk<\/a><\/li>
- Salesforce Service Cloud<\/a><\/li>
- Zoho Desk<\/a><\/li>
- Vivantio Pro<\/a><\/li>
- TeamSupport<\/a><\/li>
- Kustomer<\/a><\/li>
- Tidio<\/a><\/li><\/ul><\/div><\/div><\/div><\/div>\n\n\n\n
Support Genix<\/h3>\n\n\n\n
Support Genix<\/figcaption><\/figure>\n\n\n\n Support Genix<\/a> is a great WordPress Support Ticket Plugin that helps you easily manage support tickets for your website. It offers a simple and easy-to-use interface that makes it easy to keep track of all your support tickets. Support Genix also includes a powerful search engine that makes it easy to find the tickets you need. You can also use Support Genix to create custom fields for your support tickets. This allows you to easily add the information you need to your tickets. <\/p>\n\n\n\n
Key Features<\/strong><\/p>\n\n\n\n
- \n
- Unlimited Tickets<\/li>\n\n\n\n
- Unlimited Agents<\/li>\n\n\n\n
- Unlimited Customers<\/li>\n\n\n\n
- Tickets on Behalf of Users<\/li>\n\n\n\n
- Easy Email Handling<\/li>\n\n\n\n
- Elite Licenser<\/a> Integration<\/li>\n\n\n\n
- Webhook<\/li>\n<\/ul>\n\n\n\n
Pricing- <\/strong>Support Genix offers cost-effective and simple services for small and medium enterprises.<\/p>\n\n\n\n
Yearly plan-<\/p>\n\n\n\n
- \n
- Half Yearly for $59 (1 website)<\/li>\n\n\n\n
- Developer for $99 (5 websites)<\/li>\n\n\n\n
- Agency for $149 (100 websites)<\/li>\n<\/ul>\n\n\n\n
Lifetime Plan-<\/p>\n\n\n\n
- \n
- Personal for $149 (1 website)<\/li>\n\n\n\n
- Developer for $399 (5 websites)<\/li>\n\n\n\n
- Agency for $699 (100 websites)<\/li>\n<\/ul>\n\n\n\n\nMore Details\/Preview<\/a><\/div>\n<\/div>\n\n\n\n
LiveAgent<\/h3>\n\n\n\n
LiveAgent<\/figcaption><\/figure>\n\n\n\n LiveAgent was originally launched with the primary focus of helping teams provide great live chat support. However, as LiveAgent grew, it added new features to its toolboxes, such as a shared inbox, social support (for a fee), and even video calling (though this is only available on their higher-cost plans). <\/p>\n\n\n\n
LiveAgent’s continued growth and expansion of its services have allowed them to become one of the leading customer service platforms available. Their comprehensive suite of tools helps businesses provide the best possible support to their customers, no matter how they reach out.<\/p>\n\n\n\n
In addition, LiveAgent’s commitment to customer service excellence makes them a platform that any business can rely on.<\/p>\n\n\n\n
Key Features<\/strong><\/p>\n\n\n\n
- \n
- Ticketing System<\/li>\n\n\n\n
- Contact Form<\/a> Gallery<\/li>\n\n\n\n
- Automated ticket distribution<\/li>\n\n\n\n
- Agent collision detection<\/li>\n\n\n\n
- Audit Log<\/li>\n\n\n\n
- Email Notification<\/li>\n\n\n\n
- Hybrid Ticket Stream<\/li>\n<\/ul>\n\n\n\n
Pricing- <\/strong>Starting at $15\/agent per month.<\/p>\n\n\n\n
\nMore Details\/Preview<\/a><\/div>\n<\/div>\n\n\n\nHelp Scout<\/h3>\n\n\n\n
Help Scout<\/figcaption><\/figure>\n\n\n\n Help Scout is a customer support platform designed to help growing teams deliver top-notch customer service. You’ll get access to an entire suite of tools when you sign up. All built to help you create the best customer experience possible. <\/p>\n\n\n\n
The platform includes a number of features that can help you automate routine tasks, provide additional context for customers, and empower them to help themselves. The knowledge base builder, Docs, is particularly useful for creating self-service content. <\/p>\n\n\n\n
The intuitive editor makes it quick and easy to create new articles, and the built-in search functionality and organization features help customers find the answers they need quickly. Docs-specific reports also provide valuable insights into which content is performing well and where there is room for improvement. Help Scout is an invaluable tool for businesses that are serious about providing outstanding customer service.<\/p>\n\n\n\n
Key Features<\/strong><\/p>\n\n\n\n
- \n
- Knowledge Base<\/li>\n\n\n\n
- Customer Management<\/li>\n\n\n\n
- Live Chat<\/li>\n\n\n\n
- Reporting<\/li>\n\n\n\n
- Workflows<\/li>\n<\/ul>\n\n\n\n
Pricing<\/strong>: Starting at $30\/user per month.<\/p>\n\n\n\n
\nMore Details\/Preview<\/a><\/div>\n<\/div>\n\n\n\nZendesk<\/h3>\n\n\n\n
Zendesk<\/figcaption><\/figure>\n\n\n\n Zendesk is one of the most popular help desk software solutions<\/a> on the market. They offer two different plan types: foundational and suite. The foundational plans are less expensive but only include email support. The suite plans are more expensive but offer omnichannel support, including a shared inbox, live chat tool, knowledge base builder, reporting, and productivity tools like automation, integrations, and AI-powered automated responses. <\/p>\n\n\n\n
Zendesk makes it easy to track, prioritize, and solve customer requests with its wide range of features. This also offers unlimited customization through Zendesk Apps and Integrations, making it easy to tailor the Zendesk<\/a> experience to your unique business needs. Additionally, Zendesk’s flexible pricing plans give you the ability to scale your Zendesk usage up or down as your business needs change.<\/p>\n\n\n\n
Key Features<\/strong><\/p>\n\n\n\n
- \n
- Zendesk Support<\/li>\n\n\n\n
- Zendesk Support Suite<\/li>\n\n\n\n
- Zendesk Chat <\/li>\n\n\n\n
- Zendesk Explore<\/li>\n\n\n\n
- Zendesk Guide<\/li>\n\n\n\n
- Zendesk Sell <\/li>\n\n\n\n
- Zendesk Gather<\/li>\n\n\n\n
- Zendesk Sales Suite<\/li>\n<\/ul>\n\n\n\n
Pricing<\/strong>: Starting at $19\/agent per month.<\/p>\n\n\n\n
\nMore Details\/Preview<\/a><\/div>\n<\/div>\n\n\n\nFreshDesk<\/h3>\n\n\n\n
FreshDesk<\/figcaption><\/figure>\n\n\n\n FreshDesk is a customer support suite that includes a shared inbox, live chat software, a knowledge base builder, and even some AI-powered automated responses (though that functionality is limited to their highest cost plan). It’s simple to use and has everything you need in one place. The FreshDesk team is also great at responding to customer issues and constantly improving the product. <\/p>\n\n\n\n
With FreshDesk, you can launch customer and employee delight in under 3 months. FreshDesk’s Omnichannel Suite allows you to have more meaningful conversations with your customers, turning service agents into customer champions. FreshDesk is the perfect solution for businesses of all sizes who want to provide their customers with the best possible support experience. <\/p>\n\n\n\n
Key Features<\/strong><\/p>\n\n\n\n
- \n
- Agent Collision Detection<\/li>\n\n\n\n
- SLA Management<\/li>\n\n\n\n
- Custom Ticket Status<\/li>\n\n\n\n
- Scheduling Dashboard<\/li>\n\n\n\n
- Intelligent ticket assignment<\/li>\n\n\n\n
- Time-triggered automation<\/li>\n\n\n\n
- Link the forum topic to ticket<\/li>\n<\/ul>\n\n\n\n
Pricing-<\/strong> Free plan available. Paid plans start at $15\/agent per month.<\/p>\n\n\n\n
\nMore Details\/Preview<\/a><\/div>\n<\/div>\n\n\n\nSalesforce Service Cloud<\/h3>\n\n\n\n
Salesforce Service Cloud<\/figcaption><\/figure>\n\n\n\n Salesforce is primarily known for its Sales Cloud CRM software<\/a>, but they also offer a customer support solution called Service Cloud. Service Cloud is a powerful tool that helps companies manage customer requests and inquiries. The software includes features such as a knowledge base, case management, and live chat. Salesforce Service Cloud also integrates with Sales Cloud, giving support reps a complete view of the customer’s history. <\/p>\n\n\n\n
This customer service solution includes a shared inbox, a knowledge base builder, and a live chat tool. You also get access to some common features like internal notes, automation, tagging capabilities, and reports to understand team performance.<\/p>\n\n\n\n
If you use another Salesforce product, you can integrate the two to get even more detail about the people you\u2019re interacting with. Salesforce Service Cloud is a great way to improve customer satisfaction and reduce support costs. <\/p>\n\n\n\n
Key Features<\/strong><\/p>\n\n\n\n
- \n
- Agent Workspace<\/li>\n\n\n\n
- Automation & Workflow<\/li>\n\n\n\n
- Case Management<\/li>\n\n\n\n
- Incident Management<\/li>\n\n\n\n
- Omni-Channel Routing<\/li>\n\n\n\n
- Video Support<\/li>\n<\/ul>\n\n\n\n
Pricing:<\/strong> Starting at $25\/user per month.<\/p>\n\n\n\n
\nMore Details\/Preview<\/a><\/div>\n<\/div>\n\n\n\nZoho Desk<\/h3>\n\n\n\n
Zoho Desk<\/figcaption><\/figure>\n\n\n\n Zoho Desk is a help desk solution that comes with a host of support tools to make your life easier. With this tool, you get access to a shared inbox, live chat, a knowledge base builder, and reporting to track team progress. <\/p>\n\n\n\n
Zoho Desk is a great way to manage your customer support needs, and it’s easy to see why it is one of the leading CRM providers in the market. <\/p>\n\n\n\n
<\/a><\/figure>\n\n\n\nIt is a powerful customer service software that helps businesses around the world to improve agent productivity, increase customer happiness, and build loyalty. Zoho Desk has all the features that you need to delight and retain customers. It is easy to use and setup, and it integrates with all major CRM systems. <\/p>\n\n\n\n
Key Features<\/strong><\/p>\n\n\n\n
- \n
- Ticket Management<\/li>\n\n\n\n
- Agent Productivity<\/li>\n\n\n\n
- Automation<\/li>\n\n\n\n
- Extensibility<\/li>\n\n\n\n
- Security<\/li>\n\n\n\n
- Auto Tag Tickets<\/li>\n<\/ul>\n\n\n\n
Pricing:<\/strong> Free plan available. Paid plans start at $9\/user per month.<\/p>\n\n\n\n
\nMore Details\/Preview<\/a><\/div>\n<\/div>\n\n\n\nVivantio Pro<\/h3>\n\n\n\n
Vivantio Pro<\/figcaption><\/figure>\n\n\n\n Vivantio Pro is a feature-rich helpdesk solution that is designed to keep tickets system<\/a> moving. Vivantio Pro supports custom help form creation and process automation, which lets IT managers create custom forms and fields in ticket forms. Vivantio Pro is built with an “a la carte-style” pricing format and comes in two tiers: Pro and ITSM. <\/p>\n\n\n\n
Vivantio Pro is a great tool for managing incidents and changes within an organization. The tool has a lot of features and is very configurable. It is important to note that Vivantio Pro does require some training before usage and can be quite costly depending on how it is configured. However, we believe that the tool is definitely worth the investment for larger organizations.<\/p>\n\n\n\n
Key Features<\/strong><\/p>\n\n\n\n
- \n
- Ticket and Case Management<\/li>\n\n\n\n
- Automate Ticket Routing<\/li>\n\n\n\n
- Ticket Response User Experience<\/li>\n\n\n\n
- Knowledge Base<\/li>\n\n\n\n
- Active Directory<\/li>\n\n\n\n
- SLA Management<\/li>\n<\/ul>\n\n\n\n
Pricing:<\/strong> Starting at $59\/user per month.<\/p>\n\n\n\n
\nMore Details\/Preview<\/a><\/div>\n<\/div>\n\n\n\nTeamSupport<\/h3>\n\n\n\n
TeamSupport<\/figcaption><\/figure>\n\n\n\n TeamSupport is a customer service platform designed specifically for B2B companies. Many of their tools are similar to those offered by other customer service platforms, including a shared inbox, a knowledge base builder, and live chat software.<\/p>\n\n\n\n
TeamSupport’s chat software, on the other hand, is only available on their more expensive plans. Moreover, with these standard features, TeamSupport also offers a number of unique features that set it apart from its competitors.<\/p>\n\n\n\n
<\/a><\/figure>\n\n\n\nIn addition to basic contact information, TeamSupport also offers in-depth customer profiles, the ability to have different SLAs for different customers, and a customer health dashboard to help keep your team informed and able to anticipate customer needs.<\/p>\n\n\n\n
TeamSupport’s customer management features are an invaluable tool for small businesses looking to streamline their customer service operations<\/a>.<\/p>\n\n\n\n
Key Features<\/strong><\/p>\n\n\n\n
- \n
- Customer Management<\/li>\n\n\n\n
- Ticket Management<\/li>\n\n\n\n
- Integrations<\/li>\n\n\n\n
- Collaboration and Teamwork<\/li>\n\n\n\n
- Customer Self-service<\/li>\n\n\n\n
- Omni-channel Support<\/li>\n<\/ul>\n\n\n\n
Pricing: <\/strong>Starting at $65 \/agent per month.<\/p>\n\n\n\n
\nMore Details\/Preview<\/a><\/div>\n<\/div>\n\n\n\nKustomer<\/h3>\n\n\n\n
Kustomer<\/figcaption><\/figure>\n\n\n\n Kustomer is a customer service tool that has a lot of features that are usually only found in CRMs. This makes it a great choice for small businesses who want the benefits of a CRM Plugins<\/a> but don’t have the budget for one.<\/p>\n\n\n\n
Kustomer has a shared inbox, which is great for team collaboration, and a knowledge base builder which will help you keep your customer support documentation organized. They also have live chat software<\/a> so you can provide excellent customer service even if you don’t have a dedicated customer support team. <\/p>\n\n\n\n
With Kustomer, you can build out complete customer profiles, including custom objects and data. You can also limit access to different parts of the platform, so you can keep your customer data secure.<\/p>\n\n\n\n
Kustomer also allows you to communicate with customers through a variety of channels, including email, chat, and social media. Kustomer is the perfect solution for customer-centric teams who want to improve their communication and customer service.<\/p>\n\n\n\n
Key Features<\/strong><\/p>\n\n\n\n
- \n
- Unlimited Collaboration<\/li>\n\n\n\n
- True Omnichannel Support<\/li>\n\n\n\n
- Kustomer IQ Lite<\/li>\n\n\n\n
- Team Pulse<\/li>\n\n\n\n
- Native Satisfaction Measurement and Reporting<\/li>\n<\/ul>\n\n\n\n
Pricing: <\/strong>Starting at $89\/user per month.<\/p>\n\n\n\n
- Webhook<\/li>\n<\/ul>\n\n\n\n
- LiveAgent<\/a><\/li>
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