Report Tab & Analytics – Complete Guide

The Report Tab is your feedback command center. View statistics, analyze trends, read comments, and export data to make informed content decisions.

Accessing Reports

1. Go to WordPress Admin → Was This Helpful
2. Click the “Report” tab at the top
3. You’ll see your feedback dashboard

Understanding the Dashboard

The Report tab has two main sections:

1. Visual Analytics (Left side): Pie chart/donut chart
2. Data Table (Right side): Detailed feedback list

Visual Analytics Section

The Pie Chart

What it shows: Percentage breakdown of positive vs. negative feedback across all posts.

Colors:

• Turquoise/Teal (Yes votes): Positive feedback
• Coral/Pink (No votes): Negative feedback

Reading the chart:

Yes: 2 (100.00%)
━━━━━━━━━━━━
Full circle = All votes are positive

Yes: 5 (62.5%)
No: 3 (37.5%)
━━━━━━━━━━━━
Larger segment = More positive votes

What to look for:

• High positive % (70%+): Your content is helping users
• Balanced split (40-60%): Mixed feedback, room for improvement
• High negative % (60%+): Content needs significant revision

Chart Legend

Below the chart you’ll see:

━━━━━━━━━━━━━━━━━━━
Yes : 2 (100.00%)
━━━━━━━━━━━━━━━━━━━

What it means:

• Number (2): Total “Yes” votes across all posts
• Percentage (100.00%): Proportion of total votes
• Same format for “No” votes

Date Range Filter

Filter Controls

At the top of the Report tab:

From: [select start date]  To: [select end date]

How to use:

1. View specific period:
   • From: 2024-01-01
   • To: 2024-01-31
   • Shows only January 2024 feedback
2. View last 7 days:
   • From: 7 days ago
   • To: Today
3. View all time:
   • Leave both fields empty
   • Or select your site’s launch date to today

Use cases:

• Compare feedback before/after content updates
• Analyze monthly performance
• Check recent feedback trends
• Prepare monthly reports

Data Table Section

Table Columns

The data table shows:

Column	What It Shows	Sortable
Title	Post/page name	✅ Yes
Yes	Positive votes (count & %)	✅ Yes
No	Negative votes (count & %)	✅ Yes
Feedback	Number of comments received	❌ No
Published	Post publication date	❌ No

Reading the Table

Example row:

Title: "Available Widgets"
Yes: 1 (100%)
No: 0 (0%)
Feedback: 1
Published: 2020-11-18
[Show Feedback]

What it means:

• Post got 1 positive vote (100% positive rate)
• No negative votes
• 1 person left a comment
• Post was published Nov 18, 2020
• Click “Show Feedback” to read the comment

Sorting Data

Click column headers to sort:

Sort by Title: Alphabetical order (A-Z or Z-A)

A-Z: Available Widgets → Woolentor Free VS Pro
Z-A: Woolentor Free VS Pro → Available Widgets

Sort by Yes votes: See most/least positive posts

• Ascending: Least positive first
• Descending: Most positive first

Sort by No votes: See most/least negative posts

• Ascending: Least negative first
• Descending: Most negative first

Interpreting Percentages

Understanding the numbers:

Yes: 5 (83%)  |  No: 1 (17%)
= 5 out of 6 total votes are positive

Yes: 1 (50%)  |  No: 1 (50%)
= Evenly split feedback

Yes: 0 (0%)  |  No: 3 (100%)
= All feedback is negative

Reading User Comments

Accessing Comments

1. Find the post in the data table
2. Look at the “Feedback” column (shows comment count)
3. Click “Show Feedback” link on the right

What You’ll See

A list of all feedback with:

• User’s vote (positive or negative)
• Their comment text
• Date/time submitted
• User’s IP address (if needed for spam control)

Example feedback display:

━━━━━━━━━━━━━━━━━━━━━━━━━━
👍 Positive Vote
"This tutorial was exactly what I needed! Clear and concise."
Submitted: January 15, 2024 at 2:30 PM
━━━━━━━━━━━━━━━━━━━━━━━━━━

Analyzing Your Data

Finding Top Performers

Method 1: Sort by “Yes” votes (descending)

• Shows your most helpful content
• Double down on what works
• Use as templates for new content

Questions to ask:

• What do top posts have in common?
• What topics get the most positive feedback?
• What format/style works best?

Identifying Problem Content

Method 2: Sort by “No” votes (descending)

• Shows content needing improvement
• Prioritize revision efforts
• Read comments for specific issues

Action steps:

1. Click “Show Feedback” on high-negative posts
2. Read all comments to find patterns
3. Note common complaints:
   • “Too technical”
   • “Missing steps”
   • “Outdated information”
   • “Confusing explanation”
4. Update content based on feedback
5. Monitor if feedback improves

Reading Zero-Vote Posts

Posts with no votes:

• May have low traffic
• Might not be relevant to readers
• Could have visibility issues
• Need promotion

Action steps:

• Check traffic in Google Analytics
• Improve SEO
• Share on social media
• Update content to be more current

Time-Based Analysis

Compare periods:

Example analysis:

1. Filter: January 1-31, 2024
   • Result: 60% positive
2. Filter: February 1-28, 2024
   • Result: 75% positive
3. Insight: Content quality improved in February

Use cases:

• Measure impact of content updates
• Track improvement over time
• Identify seasonal trends
• Evaluate new writers/contributors

Exporting Data

Export Options

While the plugin doesn’t have built-in export, you can:

Method 1: Screenshot

• Take screenshot of chart and table
• Good for presentations/reports

Method 2: Manual Copy

• Copy table data to Excel/Sheets
• Add to monthly reports

Method 3: Browser Print

• Print to PDF from browser
• Save as record

Pro tip: Regular screenshots help track trends over time.

Key Metrics to Track

Overall Satisfaction Rate

Formula: (Total Yes votes ÷ Total votes) × 100

Example:

• Total Yes: 45
• Total No: 15
• Total votes: 60
• Satisfaction rate: (45 ÷ 60) × 100 = 75%

Benchmarks:

• 80%+: Excellent
• 70-79%: Good
• 60-69%: Fair, room for improvement
• Below 60%: Needs attention

Comment Rate

Formula: (Posts with comments ÷ Total posts with votes) × 100

What it means:

• High comment rate (30%+): Users are engaged
• Low comment rate (<10%): Consider prompting more

How to improve:

• Better prompt messages
• Ask specific questions
• Make comment box more visible

Response Time

Track: How quickly you address negative feedback

Best practice:

• Check reports daily
• Update content within 1-2 weeks
• Re-check feedback after updates

Taking Action on Data

Monthly Review Process

Step 1: Export monthly data

• Filter by last month
• Screenshot chart and table

Step 2: Identify patterns

• Which posts got most negative feedback?
• Which topics perform best?
• What common complaints appear?

Step 3: Create action plan

Priority 1: Posts with >50% negative feedback
Priority 2: Popular posts with mixed feedback
Priority 3: New content based on positive topics

Step 4: Update content

• Fix identified issues
• Add missing information
• Update outdated details
• Improve clarity

Step 5: Monitor results

• Check feedback again after 30 days
• Measure improvement percentage

Setting Up Feedback Alerts

While the plugin doesn’t send automatic emails, you can:

Option 1: Regular schedule

• Check reports every Monday
• Review new feedback
• Add to calendar

Option 2: RSS/monitoring

• Check WordPress dashboard daily
• Look for new feedback count

Option 3: Custom notification

• Ask developer to add email notifications
• Set up database monitoring

Creating Reports for Stakeholders

Monthly Report Template

CONTENT FEEDBACK REPORT
Month: January 2024
━━━━━━━━━━━━━━━━━━━━━━━━

OVERVIEW
• Total votes: 150
• Positive votes: 120 (80%)
• Negative votes: 30 (20%)
• Comments received: 45

TOP PERFORMERS
1. "How to Install WordPress" - 95% positive
2. "Beginner's Guide to SEO" - 92% positive
3. "Email Marketing Tips" - 88% positive

NEEDS IMPROVEMENT
1. "Advanced PHP Tutorial" - 35% positive
2. "Server Configuration" - 42% positive

ACTION ITEMS
• Update PHP tutorial with clearer examples
• Add video to server config guide
• Create more beginner-friendly content

Advanced Analysis Tips

Segment by Content Type

Compare feedback across:

• Tutorials vs. Articles
• How-to guides vs. Opinion pieces
• Long-form vs. Short-form content

Track Individual Authors

If multiple authors:

• Which author gets best feedback?
• What can others learn from them?

Seasonal Trends

• Do certain topics perform better in specific months?
• Plan content calendar accordingly

Common Questions

Q: How often should I check reports? A: At least weekly. Daily if you publish frequently.

Q: What’s a good positive feedback percentage? A: 70%+ is good, 80%+ is excellent.

Q: Should I respond to every negative comment? A: Update content based on feedback, rather than individual responses.

Q: Can I delete spam feedback? A: Currently no built-in option. Contact support for database cleanup.

Q: How far back does data go? A: All feedback since plugin installation is stored.

Need help? Contact support through our support channel: Contact us