You’ll get the refund, if
1. Item is not as described.
2. Item has a security issue.
3. Item support is not as promised.
4. an item that has not been downloaded yet.
You’ll not get the refund, if
1. You bought an item by mistake.
2. You change your mind.
3. You don’t have enough skills to use the item.
4. If there is an issue with 3rd party plugins/script.
5. Conflicting with 3rd party addon or not working with a 3rd party addon/plugins/script.
6. Your server has a limitation to use our item.
7. The issue you mentioned is not correct.
Before sending any refund request, you need to contact us to let us know about the issues with our product. If we are unable to solve the issue in 48 hours, the refund will be given without any more question. We can't provide you the refund unless you contact us regarding the issue and you need to wait for 48 hours maximum.
Live chat is presale question only, to get support please create a ticket or contact us via our contact page.