Customer service is essential for any business. It can make or break a company. Poor customer service can lead to bad reviews, lost customers, and even lawsuits. On the other hand, good customer service can result in happy customers, increased sales, and positive word-of-mouth marketing. In this blog post, we will discuss 8 bad customer service examples that you should avoid at all costs.
What is bad customer service, and why should you avoid it?
Bad customer service is when a customer or client feels their expectations were not met. The top indicators of poor customer service include long waiting times, an automated system that makes it hard for your clients to reach a human agent, and having to repeat information multiple times.
Bad customer service usually leaves a customer angry, sad, and dissatisfied. It happens when a particular business fails to meet a client’s expectations. Most people have expectations for how a company will serve them and if those expectations are not met then it is a case of bad customer service.
If your customer support is not up to the mark, it can spell bad news for your brand. When customers have a negative service experience and are often quick to voice their complaints on social media, it can lead to serious damage to your brand.
This can lead to a drop in sales and profits. In order to avoid bad customer service, businesses should focus on meeting or exceeding customer expectations. This can be done by providing timely and efficient service, being available when customers need assistance, and offering a Hassle-Free returns policy. By providing excellent customer service, businesses can keep their customers happy and loyal.
How can bad customer service hurt your business?
Poor customer service can drive customers to turn away from your business resulting in a loss of sales and overall profits. This is because a dissatisfied client or customer is going to tell 9-15 people about their negative experience with a service or product and it is expected that about 13% of those people will spread the negative reviews to more than 20 other different people.
So every time a client or customer is lost due to bad customer service, you will lose at least 9 more prospective clients.
If you sit idle and don’t fix your bad customer service, it can only cause more troubles and decrease your profitability. In addition, this can cause potential and existing clients to leave your brand or business.
This is why it’s so important to provide excellent customer service to keep your customers happy and loyal to your brand. Satisfied customers are the key to a successful business.
What are some common bad customer service examples to avoid?
- Pushy Salespeople or Customer service agents
- An incompetent and unhelpful customer support agent
- Long waiting time or unresponsive customer support agent
- Giving complex answers that create more problems
- Not being able to give a refund
- Following poor protocols and giving automated responses
- Difficult for clients to seek help from customer service agents
- Being transferred from one customer service agent to another with long wait times
Pushy Salespeople or Customer service agents
Sometimes salespeople and your customer support agents can be very pushy. For example, they might force a client to buy your product or service they are not fully willing to purchase. This can lead to customer dissatisfaction, and you might lose future clients.
An incompetent and unhelpful customer support agent
An incompetent customer support agent is a common example of bad customer service and can lose faith in your brand. They might give unhelpful answers to customer problems resulting in a bad customer experience.
Long waiting time or unresponsive customer support agent
Long waiting time is always a bad customer experience that can lead to customers leaving your business in difficult situations. Likewise, unresponsive customer support agents can also lead to a bad customer experience that can hurt your business in the long run.
Giving complex answers that create more problems
Giving complex answers to your client’s queries through live chat support can result in poor customer service and will hamper your overall customer service experience. So, when responding to your clients through live chat, you should consider that you are not making the lives of your clients more difficult by giving them a poor customer service experience.
Not being able to give a refund
Not being able to give a refund is a common example of poor customer service. You should always try to provide a refund for your service or product if your clients are not fully satisfied with it.
Following poor protocols and giving automated responses
Your customer service team should be careful when giving customer support through live chat or other digital communication methods. They should not follow poor protocols and not give automated responses that will only result in your customer service team’s poor customer service experience.
Difficult for clients to seek help from customer service agents
If it is difficult for the average customer to seek help from customer service agents through live chat or other digital communication channels, then it means you are giving bad customer service and should try to resolve such situations immediately.
Being transferred from one customer service agent to another with long wait times
If your clients find themselves being transferred from one customer service agent to another with long waiting times in between, you are giving bad customer service experiences.
How can you improve your customer service to ensure that your customers are happy and satisfied?
There are many ways that you can improve your customer service in order to ensure that your customers are happy and satisfied. One way is to use the Support Genix Plugin for your e-commerce or online business.
Support Genix WordPress support ticket plugin is super easy to set up and provides lots of custom-made features that provide superior quality customer support. Support Genix has many outstanding features, including unlimited clients, unlimited agents, unlimited mailbox, unlimited tickets, etc, and many other exceptional and must-have features for your eCommerce website or any other type of business.
By using the Support Genix Plugin, you will be able to offer your customers the best possible customer service experience, which will lead to more happy and satisfied customers.
What are the benefits of providing good customer service to your customers?
There are huge benefits for your business or organization from providing excellent customer service. Customer satisfaction is one of the main reasons, behind a happy and loyal customer. The customer most likely to promote your business online or through word-of-mouth is the one who is most satisfied with your product or service. This customer has likely had a positive experience with your brand and is willing to recommend it to others.
Satisfied customers would never leave a bad comment or review and are less likely to complain about your services or products. Customers provided with good customer service are loyal and make repeat purchases, as they are likely to choose the same business the next time they need the same product or service.
This will increase your brand loyalty and would benefit your business. That is why some businesses encourage repeat purchases, perhaps through a loyalty scheme, where there is a reward for customers who purchase regularly.
Good customer service provides many benefits for businesses, so it is important to ensure that your customers are always satisfied.
How can you measure the success of your customer service efforts?
The resolution rate is one way to measure the success of customer service. To calculate the overall resolution rate, take the number of customer inquiries and subtract the number of unresolved cases. Then divide this number by the total number of inquiries. The fewer cases that are left unresolved, the more successful customer service has been.
You can use this metric to compare customer service efforts across departments or over time. Additionally, you can break down the resolution rate by type of inquiry to see where your customer service team is succeeding and where there may be room for improvement.
By tracking the resolution rate, you can get a sense of how well your customer service team is performing and identify areas for improvement.
Customer service is a crucial part of any business and should be given the attention it deserves. Businesses can increase customer satisfaction, loyalty, and repeat purchases by providing good customer service. Additionally, good customer service can help to resolve issues before they become negative reviews or social media posts.
If you want to improve your customer service and provide a better experience for your customers, consider using the Support Genix Plugin. Support Genix provides superior quality customer support and has many amazing and outstanding features.