Best WordPress Helpdesk Plugins to Streamline Customer Support
Asif Reza
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If you run a WordPress website, then you know that customer support is essential. After all, happy customers are more likely to return and buy from you again. And the best way to ensure happy customers is to provide excellent customer service. One way to streamline customer support is to use a helpdesk plugin for WordPress. In this article, we will discuss the best WordPress helpdesk plugins that are available on the market today.
What is a helpdesk plugin?
Helpdesk plugins are software programs that help businesses manage customer support. They are typically used to track customer inquiries, create knowledge base articles, and handle ticketing. The Helpdesk plugins can also be used to automate customer support tasks, such as routing inquiries to the appropriate team member or department.
Helpdesk plugins are often offered as part of a larger customer relationship management (CRM) system. However, they can also be purchased as standalone products. Helpdesk plugins are typically offered as annual subscription plans, with prices based on the number of users or agents.
Advantages of WordPress Helpdesk Plugins to Manage Your Support System
WordPress HelpDesk Plugins are one type of plugin that can be used to manage your website’s support system. HelpDesk Plugins provide a wide range of features and benefits that can make managing your support system easier and more efficient. Some of the advantages of using WordPress HelpDesk Plugins include:
- WordPress HelpDesk Plugins are very easy to use and set up. You can get started with a WordPress HelpDesk Plugin in just a few minutes.
- WordPress HelpDesk Plugins provide a wide range of features that can help you manage your support system more effectively. For example, many WordPress HelpDesk Plugins include ticketing systems, knowledge bases, and FAQs.
- WordPress HelpDesk Plugins are often very affordable. Many WordPress HelpDesk Plugins are available for free, and the paid versions are usually very reasonably priced.
- WordPress HelpDesk Plugins are compatible with most WordPress themes and plugins. This means that you can easily integrate a WordPress HelpDesk Plugin into your existing
The best WordPress helpdesk plugins
As website owners and webmasters, it is important to be able to provide excellent customer service. This can only be achieved by providing a reliable and quick support center. If you are looking for the best WordPress helpdesk plugins, then you will want to look through this list.
Support Genix – WordPress Support Ticket Plugin
Support Genix is a comprehensive support ticket system that enables users to get help right from their WordPress sites. Support Genix adds the features of a support ticket system to your WordPress site, allowing users to create tickets and get help from your WordPress site.
Support Genix is easy to install and use, and provides a wealth of features to help you get the most out of your WordPress site. For example, this plugin allows you to create and manage an unlimited number of tickets, making it easy to keep track of customer inquiries and requests.
Support Genix also offers a variety of features to streamline the ticket management process, including the ability to assign tickets to specific agents, set priorities, and add attachments. With Support Genix, you can also assign different roles to different agents, so you can make sure that each agent can only see and work on the tickets they’re supposed to.
That way, you can keep your support team organized and efficient without wasting time sorting through tickets that they’re not supposed to be working on. In addition, Support Genix comes with a number of other features that makes it a valuable tool for any business, such as the ability to create custom fields, set up auto-responses, and integrate with third-party services.
Moreover, Support Genix is the perfect solution for businesses that rely heavily on email communications. The powerful software lets you manage unlimited business email addresses and inboxes with ease, as well as track and respond to tickets quickly and efficiently.
Key Features
- Unlimited Clients
- Unlimited Support Agents
- Manage Email Notifications
- Elite Licenser Integration.
- Canned Message
- Email Piping, Create a ticket via email
Zendesk Support for WordPress
Zendesk Support for WordPress is a powerful helpdesk tool that allows you to bring all the features of Zendesk into your WordPress blog or website. With Zendesk Support for WordPress, you can easily manage your customer support inquiries and create a self-service knowledge base for your customers.
Zendesk Support for WordPress also includes a ticketing system to keep track of customer support requests and a powerful reporting system to see how your customer support team is performing.
Zendesk’s Remote Authentication allows you to single sign on to your Zendesk account from your WordPress site. This makes it easy to turn blog comments into Zendesk Support tickets with just one click.
You can also escalate someone’s question or problem to someone else in the company by taking the conversation offline. With Zendesk’s Remote Authentication, you can easily manage your Zendesk account from your WordPress site.
With the Zendesk Support Feedback Tab for WordPress, it’s now easier than ever to add a tab to any page so visitors can search your knowledge base, chat with an agent, or submit a ticket – all without leaving your site.
You can customize the look and feel of the Feedback Tab to match your brand and choose where you want it to appear on your WordPress site using a template tag.
WPHelpDesk
WPHelpDesk is a powerful and user-friendly customer support plugin for WordPress. With WPHelpDesk, you can easily keep track of your customer support requests and organize them into neat and tidy categories.
In addition, WPHelpDesk provides an easy way for you to respond to customer queries directly from your WordPress site. As a result, WPHelpDesk can help you take control of your customer support and ensure that your customers receive the best possible service.
Thanks to simple searching and filtering, you can quickly identify and query any support ticket. In addition, WPHelpDesk links customers directly to their support tickets so you can see a full history of their requests.
WPHelpDesk is organized at its core, so you can focus on providing the best possible support to your customers. Thanks to WPHelpDesk, dealing with support tickets is easy and efficient!
You can receive tickets directly from your email inbox or through a contact form on your website with WPHelpDesk (add-on). WPHelpDesk also allows you to easily view and manage all of your tickets in one place. You can also assign tickets to specific staff members, set due dates, and add notes to each ticket.
WPHelpDesk can be used by a single support person or a growing team. You can easily configure the plugin to suit your workflow. The WPHelpDesk won’t get in your way and will help you provide excellent customer service. So, this plugin makes it easy to manage your customer support and keep your customers happy.
WSDesk – ELEX WordPress Helpdesk
WSDesk – ELEX WordPress Helpdesk WSDesk is a great way to streamline customer service and support. It allows you to manage easily, respond to, and track all client questions, issues, and suggestions.
WSDesk makes it easy to provide superior customer care and improve communication with your clients. This plugin is the perfect solution for small businesses or organizations that need an efficient way to manage customer service and support.
WSDesk is easy to use and comes with a wide range of features to make your job easier. For example, with WSDesk, you can ensure that all of your client questions, issues, and suggestions will be received as tickets.
WSDesk is constantly being updated with new features and bug fixes. The latest version includes unlimited tickets and agents, supervisor profiles, email piping, auto-tagging tickets, auto-assigning tickets, custom ticket submission form, email filtering, email blocking, triggers & automation, quick reply templates, improved and optimized reports, agents’ satisfaction rating, and customer feedback.
WSDesk is a plugin that is constantly being updated and improved. This WordPress support desk plugin is different from other SaaS-based plugins because it stores all of your data locally.
WSDesk plugin is easy to use, has a lot of functionality, and keeps all of your data locally and securely. So, this plugin is an ideal choice for a WordPress support desk plugin.
TotalDesk – Helpdesk, Live Chat, Knowledge Base & Ticket System
TotalDesk is a complete help desk solution for WordPress that includes everything you need to provide great customer support. With features like a ticket system, live chat, knowledge base, and report module, TotalDesk has all the tools you need to provide the best possible support to your customers.
TotalDesk is integrated with popular WordPress plugins like Gravity Forms and WooCommerce, so you can easily connect it to your existing website. It is also known for its excellent customer service and amazing features that help businesses take care of their customers.
TotalDesk’s My Tickets page allows businesses to set default values for new tickets so they can quickly and easily create new tickets. In addition, its Inbox Fetching feature helps businesses keep track of all the conversations they have with their customers.
TotalDesk’s live chat enables businesses to provide excellent customer service by allowing them to chat with their customers in real-time.
With TotalDesk, you can easily keep track of all your customer interactions in one place. In addition, This plugin’s live chat and attachment support features make it easy to resolve issues quickly and efficiently.
Plus, the knowledge base and ticket system make it easy to keep track of all your customer inquiries. As a result, This totalDesk plugin provides a complete solution for providing great customer service.
KB Support – WordPress Help Desk
KB Support is the ideal WordPress support and helps desk plugin. This plugin is packed with powerful features. It is designed to give you everything you need to provide outstanding customer service.
KB Support has everything you need to deliver an exceptional support experience, from ticketing and Knowledge Base capabilities to reporting and analytics. And with the robust permissions system, you can be confident that only authorized agents will have access to your client’s data.
With KB Support, you can create multiple forms and utilize guest submission so that customers don’t need an account to submit a ticket. There’s also a feature for sequential ticket numbers, which helps to keep things organized. And with email notifications, everyone involved in the ticket will be kept up to date on recent events.
You can also restrict access to individual knowledge base articles to logged-in users only to control who has access to your support system. Additionally, KB Support tracks an agent’s status so that you can see if they are online or offline and allows you to assign tickets to multiple agents so you can distribute the work evenly.
Consequently, KB Support is a powerful tool that can help you manage your support system more effectively.
Comparison Table: WordPress Helpdesk Plugins
| Template Name | Price |
|---|---|
| Support Genix | $29 – $89 |
| Zendesk | Free |
| WPHelpDesk | $99 – $999 |
| WSDesk | $89 – $249 |
| TotalDesk | $39 – 51.75$ |
| KB Support | Free |
Conclusion
There you have it! Our picks for the best WordPress helpdesk plugins to streamline customer support. We hope this list has helped you narrow down your choices and find the perfect plugin for your needs. Customer support is crucial for any business, so don’t hesitate to invest in a good helpdesk plugin. And if you’re still not sure which one to choose, remember that you can always try out a few and see which one works best for you.
