10 HappyFox Alternatives for Customer Support Management

HappyFox is a great customer support management system, but it's not the only one out there. In this blog post, we will discuss 10 HappyFox alternatives that you can manage your customer support tickets. These systems offer a variety of features and pricing options, so you are sure to find one that fits your needs.

HappyFox and its features

HappyFox is a customer support software company that takes an a approach to its offerings. This means that you are able to select the different tools you want for a monthly subscription fee.

HappyFox is a popular choice for companies because it allows you to tailor and fit the solution to your needs. Though it means you can tailor fit the solution to your needs, it does make pricing a bit more confusing and less predictable. However, HappyFox is still an ideal choice for companies because it offers a lot of customization and flexibility.

HappyFox's ticketing system lets businesses keep track of all their customer queries and requests in one central place, making it easy to resolve issues and ensuring that no query goes unanswered. HappyFox also offers a robust knowledge base feature that businesses can use to store articles and FAQs, making it easy for customers to find answers to their questions without having to contact support.

And for businesses that need a little extra help, HappyFox also offers live chat and phone support. HappyFox's features make it an excellent choice for businesses of all sizes who are looking for a comprehensive customer support solution.

The List of Various HappyFox Alternatives

Support Genix

Support Genix
Support Genix

Support Genix is a great WordPress Support Ticket Plugin that helps you easily manage support tickets for your website. It offers a simple and easy-to-use interface that makes it easy to keep track of all your support tickets. Support Genix also includes a powerful search engine that makes it easy to find the tickets you need. You can also use Support Genix to create custom fields for your support tickets. This allows you to easily add the information you need to your tickets. 

Key Features

  • Unlimited Tickets
  • Unlimited Agents
  • Unlimited Customers
  • Tickets on Behalf of Users
  • Easy Email Handling
  • Elite Licenser Integration
  • Webhook

Pricing- Support Genix offers cost-effective and simple services for small and medium enterprises.

Yearly plan-

  • Personal for $29 (1 website)
  • Developer for $59 (5 websites)
  • Agency for $89 (100 websites)

Lifetime Plan-

  • Personal for $59 (1 website)
  • Developer for $99 (5 websites)
  • Agency for $149 (100 websites)

LiveAgent

LiveAgent
LiveAgent

LiveAgent was originally launched with the primary focus of helping teams provide great live chat support. However, as LiveAgent grew, it added new features to its toolboxes, such as a shared inbox, social support (for a fee), and even video calling (though this is only available on their higher-cost plans). 

LiveAgent's continued growth and expansion of its services have allowed them to become one of the leading customer service platforms available. Their comprehensive suite of tools helps businesses provide the best possible support to their customers, no matter how they reach out.

In addition, LiveAgent's commitment to customer service excellence makes them a platform that any business can rely on.

Key Features

  • Ticketing System
  • Contact Form Gallery
  • Automated ticket distribution
  • Agent collision detection
  • Audit Log
  • Email Notification
  • Hybrid Ticket Stream

Pricing- Starting at $15/agent per month.

Help Scout

Help Scout
Help Scout

Help Scout is a customer support platform designed to help growing teams deliver top-notch customer service. You'll get access to an entire suite of tools when you sign up. All built to help you create the best customer experience possible. 

The platform includes a number of features that can help you automate routine tasks, provide additional context for customers, and empower them to help themselves. The knowledge base builder, Docs, is particularly useful for creating self-service content. 

The intuitive editor makes it quick and easy to create new articles, and the built-in search functionality and organization features help customers find the answers they need quickly. Docs-specific reports also provide valuable insights into which content is performing well and where there is room for improvement. Help Scout is an invaluable tool for businesses that are serious about providing outstanding customer service.

Key Features

  • Shared Inbox
  • Knowledge Base
  • Customer Management
  • Live Chat
  • Reporting
  • Workflows

Pricing: Starting at $20/user per month.

Zendesk

Zendesk
Zendesk

Zendesk is one of the most popular help desk software solutions on the market. They offer two different plan types: foundational and suite. The foundational plans are less expensive but only include email support. The suite plans are more expensive but offer omnichannel support, including a shared inbox, live chat tool, knowledge base builder, reporting, and productivity tools like automation, integrations, and AI-powered automated responses. 

Zendesk makes it easy to track, prioritize, and solve customer requests with its wide range of features. This also offers unlimited customization through Zendesk Apps and Integrations, making it easy to tailor the Zendesk experience to your unique business needs. Additionally, Zendesk's flexible pricing plans give you the ability to scale your Zendesk usage up or down as your business needs change.

Key Features

  • Zendesk Support
  • Zendesk Support Suite
  • Zendesk Chat 
  • Zendesk Explore
  • Zendesk Guide
  • Zendesk Sell 
  • Zendesk Gather
  • Zendesk Sales Suite

Pricing: Starting at $19/agent per month.

FreshDesk

FreshDesk
FreshDesk

FreshDesk is a customer support suite that includes a shared inbox, live chat software, a knowledge base builder, and even some AI-powered automated responses (though that functionality is limited to their highest cost plan). It's simple to use and has everything you need in one place. The FreshDesk team is also great at responding to customer issues and constantly improving the product. 

With FreshDesk, you can launch customer and employee delight in under 3 months. FreshDesk's Omnichannel Suite allows you to have more meaningful conversations with your customers, turning service agents into customer champions. FreshDesk is the perfect solution for businesses of all sizes who want to provide their customers with the best possible support experience. 

Key Features

  • Agent Collision Detection
  • SLA Management
  • Custom Ticket Status
  • Scheduling Dashboard
  • Intelligent ticket assignment
  • Time-triggered automation
  • Link forum topic to ticket

Pricing- Free plan available. Paid plans start at $15/agent per month.

Salesforce Service Cloud

Salesforce Service Cloud
Salesforce Service Cloud

Salesforce has primarily known for its Sales Cloud CRM software, but they also offer a customer support solution called Service Cloud. Service Cloud is a powerful tool that helps companies manage customer requests and inquiries. The software includes features such as a knowledge base, case management, and live chat. Salesforce Service Cloud also integrates with Sales Cloud, giving support reps a complete view of the customer's history. 

This customer service solution includes a shared inbox, a knowledge base builder, and a live chat tool. You also get access to some common features like internal notes, automation, tagging capabilities, and reports to understand team performance.

If you use another Salesforce product, you can integrate the two to get even more detail about the people you’re interacting with. Salesforce Service Cloud is a great way to improve customer satisfaction and reduce support costs. 

Key Features

  • Agent Workspace
  • Automation & Workflow
  • Case Management
  • Incident Management
  • Omni-Channel Routing
  • Video Support

Pricing: Starting at $25/user per month.

Zoho Desk

Zoho Desk
Zoho Desk

Zoho Desk is a help desk solution that comes with a host of support tools to make your life easier. With Zoho Desk, you get access to a shared inbox, live chat, a knowledge base builder, and reporting to track team progress. Zoho Desk is a great way to manage your customer support needs, and it's easy to see why they are one of the leading CRM providers in the market. 

It is a powerful customer service software that helps businesses around the world to improve agent productivity, increase customer happiness, and build loyalty. Zoho Desk has all the features that you need to delight and retain customers. It is easy to use and setup, and it integrates with all major CRM systems. 

Key Features

  • Ticket Management
  • Agent Productivity
  • Automation
  • Extensibility
  • Security
  • Auto Tag Tickets

Pricing: Free plan available. Paid plans start at $14/agent per month.

Vivantio Pro

Vivantio Pro
Vivantio Pro

Vivantio Pro is a feature-rich helpdesk solution that is designed to keep tickets system moving. Vivantio Pro supports custom help form creation and process automation, which lets IT managers create custom forms and fields in ticket forms. Vivantio Pro is built with an “a la carte-style” pricing format and comes in two tiers: Pro and ITSM. 

Vivantio Pro is a great tool for managing incidents and changes within an organization. The tool has a lot of features and is very configurable. It is important to note that Vivantio Pro does require some training before usage and can be quite costly depending on how it is configured. However, we believe that the tool is definitely worth the investment for larger organizations.

Key Features

  • Ticket and Case Management
  • Automate Ticket Routing
  • Ticket Response User Experience
  • Knowledge Base
  • Active Directory
  • SLA Management

Pricing: Starting at $60/user per month.

TeamSupport

TeamSupport
TeamSupport

TeamSupport is a customer service platform designed specifically for B2B companies. Many of their tools are similar to those offered by other customer service platforms, including a shared inbox, a knowledge base builder, and live chat software.

TeamSupport's chat software, on the other hand, is only available on their more expensive plans. Moreover, with these standard features, TeamSupport also offers a number of unique features that set it apart from its competitors.

In addition to basic contact information, TeamSupport also offers in-depth customer profiles, the ability to have different SLAs for different customers, and a customer health dashboard to help keep your team informed and able to anticipate customer needs.

TeamSupport's customer management features are an invaluable tool for small businesses looking to streamline their customer service operations.

Key Features

  • Customer Management
  • Ticket Management
  • Integrations
  • Collaboration and Teamwork
  • Customer Self-service
  • Omni-channel Support

Pricing: Starting at $49/agent per month.

Kustomer

Kustomer
Kustomer

Kustomer is a customer service tool that has a lot of features that are usually only found in CRMs. This makes it a great choice for small businesses who want the benefits of a CRM Plugins but don't have the budget for one.

Kustomer has a shared inbox, which is great for team collaboration, and a knowledge base builder which will help you keep your customer support documentation organized. They also have live chat software so you can provide excellent customer service even if you don't have a dedicated customer support team. 

With Kustomer, you can build out complete customer profiles, including custom objects and data. You can also limit access to different parts of the platform, so you can keep your customer data secure.

Kustomer also allows you to communicate with customers through a variety of channels, including email, chat, and social media. Kustomer is the perfect solution for customer-centric teams who want to improve their communication and customer service.

Key Features

  • Unlimited Collaboration
  • True Omnichannel Support
  • Kustomer IQ Lite
  • Team Pulse
  • Native Satisfaction Measurement and Reporting

Pricing: Starting at $89/user per month.

Comparison Table

Template NameMobile Friendly?Price
Support GenixYesYearly plan-
Personal for $29 (1 website)
Developer for $59 (5 websites)
Agency for $89 (100 websites)

Lifetime Plan-
Personal for $59 (1 website)
Developer for $99 (5 websites)
Agency for $149 (100 websites)
LiveAgentYes$15/agent per month
Help ScoutYes$20/user per month
ZendeskYes$19/agent per month
FreshDeskYes$15/agent per month
Salesforce Service CloudYes$25/user per month
Zoho DeskYes$14/agent per month
Vivantio ProYes$60/user per month
TeamSupportYes$49/agent per month
KustomerYes$89/user per month
Comparison Table of HappyFox Alternatives for Customer Support Management

Conclusion

In conclusion, there is no one-size-fits-all answer when it comes to choosing the best HappyFox alternative. However, by taking the time to assess your needs and compare different options, you can find the software that’s right for your business. And, with the help of our detailed reviews, you can be confident that you’re making the best possible decision for your company. Thank you for reading.

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Asif Reza
Articles: 99
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