11 Best Open Source Ticketing Systems to Help Manage Your Tickets

If you’re looking for an open-source ticketing system to help manage your tickets, you’ve come to the right place. In this blog post, we will discuss 11 of the best open-source ticketing systems that are available today. We’ll go over each system’s features and benefits so that you can decide which one is the best fit for your business. Ticket management is an essential part of any business, so it’s crucial to choose a system that will meet your needs. Let’s get started.

What is open source ticketing and what are its benefits?

Open source ticketing is a type of open-source software that allows businesses and organizations to track, manage, and resolve customer support issues. It is typically used by customer service teams to keep track of customer inquiries and complaints, as well as to manage their own workflow. 

Open source ticketing systems are often customizable and extendable, making them well-suited for businesses of all sizes. Additionally, they tend to be much cheaper than proprietary ticketing systems, making them a popular choice for small and medium-sized businesses. 

While open source ticketing systems vary in features and functionality, they all share one key characteristic: the ability to be modified and redistributed by anyone. This flexibility makes open source ticketing an attractive option for businesses that want to tailor their system to their specific needs.  Ultimately, the benefits of open source ticketing make it a valuable option for businesses of all sizes.

What are the 11 best open source ticketing systems available today?

Support Genix

Support Genix was created to streamline the process of providing customer support. With this plugin, you can add a comprehensive support ticket system to your WordPress site. 

Support Genix simplifies the process of ticket creation and management, so you can focus on providing the best possible service to your customers.
 
In addition, the plugin integrates with your existing WordPress site, so you can provide support without having to create a separate account or log in. This can be a helpful tool for businesses that receive a high volume of customer requests or that have a large customer base. 

With Support Genix, businesses can add an unlimited number of agents to help manage tickets, and they can provide support to an unlimited number of customers. 

In addition, agents can create tickets on behalf of users and respond to their requests about the service. This can be a useful way to streamline the process of providing customer support. Support Genix’s ticket management system can help businesses handle customer requests more efficiently and provide better service.

Key Features

• Unlimited Tickets
• Unlimited Agents
• Unlimited Customers
• Tickets on Behalf of Users
• Easy Email Handling
• Elite Licenser Integration
• Webhook

Pricing- Support Genix offers cost-effective and simple services for small and medium enterprises.

Yearly plan-

• Personal for $29 (1 website)
• Developer for $59 (5 websites)
• Agency for $89 (100 websites)

Lifetime Plan-

• Personal for $59 (1 website)
• Developer for $99 (5 websites)
• Agency for $149 (100 websites)

FreeScout

FreeScout is a free, open-source web-based support and ticketing system that is written in PHP using the Laravel framework. It features a responsive user interface that works on small mobile screens and tablets. As a result, FreeScout is an ideal solution for the team, technical support, and customer support for small and medium-sized companies and enterprises. 

The key features of FreeScout are its simple and easy-to-use interface, ability to handle multiple projects easily, wide range of integrations, and flexibility to tailor the system to your specific needs.

With FreeScout, you can have unlimited mailboxes, support agents, and tickets. This makes it easy to scale your business as you grow. FreeScout also offers a wide range of features, including live chat, knowledge base, and self-service. 

So, FreeScout is a great choice for businesses that want powerful Open Source helpdesk software with unlimited features.

Key Features

• Unlimited support agents, tickets, mailboxes, etc.
• 100% Mobile-friendly, a seamless responsive interface for mobile and tablets.
• Multilingual
• Customer queue management.
• Automatic update
• Satisfaction Ratings
• Auto replies
• Push notifications

WSDesk

By utilizing a highly specialized help desk such as WSDesk – the ELEX WordPress Helpdesk & Customer Support Ticket System Plugin, you can answer your customers’ questions and issues in a timely and efficient manner. If there isn’t rapid, trackable customer service available, visitors may become disinterested or distracted, which can result in a significant loss of income for an eCommerce store.

You may use it to help you organize complaints from customers and questions, immediately turn them into tickets, and then route them to the appropriate team for support. With the use of robust automation and triggers, this plugin will allow you to create and manage an endless number of tickets and support representatives.

Additionally, you can develop and save canned responses and answers for frequently asked questions, generate in-depth helpdesk reports, turn emails into tickets, and do a lot more. You can also look up customers’ queries after generating tickets in order to inform your customers of the progress of their inquiries.

Key Features

• No limits on the number of tickets or agents.
• Triggers are used to notify agents through email.
• Email screening and blocking
• Ajax-based dashboard allows for easy ticket handling.
• Triggers and rules for process automation
• Email piping makes it simple to convert emails to tickets.
• Canned responses
• Detailed reports and analysis

Yearly pricing- 

• $99 for a single site
• $129 for up to 5 sites
• $249 for up to 25 sites

OpenSupports

OpenSupports is a free web-based open-source ticket support system that combines simplicity and productivity. Created to be a help desk software, OpenSupports has evolved into a feature-rich support platform that businesses of all sizes can use. 

Some key features offered by OpenSupports include a complete user management system, a knowledge base with FAQs, multi-language support, and more. OpenSupports is also highly customizable so businesses can tailor the platform to their specific needs. 

OpenSupports has an informative dashboard that gives you an overview of all the important aspects of your support operation, including ticket priority, department management, articles management, and activity stream. 

OpenSupports also offers a wide range of integrations with other popular customer support systems so you can get the most out of your OpenSupports installation.

So, If you are looking for a feature-rich and Open Source ticketing system, OpenSupports is the perfect solution for you. 

Key Features

• Open-source
• Self-hosted
• Wizard installation support
• Informative Dashboard
• Tickets management
• Ticket priority
• Articles management
• Department management
• Activity stream

OSTicket

OSTicket is one of the world’s most popular customer support platforms, trusted by thousands of businesses in over 190 countries. With over 5 million users worldwide, osTicket is the go-to solution for efficient and effective customer support. OsTicket seamlessly routes inquiries created via email, web forms, and API, making it easy for businesses to provide a top-notch customer support experience. 

It is one of the most popular open source ticketing software out there because it is easy to scale and streamline customer service. OSTicket features rich dashboard reports, a powerful ticket filtering system, a configurable Help topic, and others. OSTicket makes it easy for businesses to manage customer service and provides many features that businesses need to provide excellent customer service. 

With OSTicket, you can add, edit, and delete help desk topics to suit your needs. Additionally, OSTicket offers a robust customer support portal system to help you maintain happy customer relationships. Using OSTicket, you can be sure that the right tickets go to the right department – leaving you with a clutter-free environment. 

Key Features

• Dashboard Reports
• Configurable Help Topic
• Service Level Agreements
• Ticket Filters
• Customer Support Portal
• Custom Fields
• Agent Collision Avoidance

UVdesk

UVdesk is a helpdesk system that makes it easy to deliver great customer service. UVdesk offers SaaS-based and Open Source helpdesk solutions that make it easy to manage the overall support process. This helpdesk system helps businesses to provide better customer service by making it easy to manage customer queries, complaints, and feedback.

UVdesk’s helpdesk system also helps businesses to track customer satisfaction levels and performance against customer service goals. By integrating with multiple marketplaces, UVdesk makes it easy to keep track of customer inquiries and ensure that all concerns are addressed in a timely manner.

In addition, UVdesk’s integration with eCommerce stores makes it easy to bridge the gap between customer and support team, ensuring that all questions and issues are resolved as quickly as possible. With UVdesk, businesses can provide their customers with the best possible support, improving satisfaction and loyalty.

You can easily configure multiple email service providers with UVdesk to provide comprehensive support. UVdesk is highly flexible and adaptable, making it easy to tailor the forms to your specific needs. With UVdesk, you can be sure that your website visitors will have a positive experience.

Key Features

• Ticket Formation
• Ticket Administration
• Email Management
• Multi-Channel Support
• Form Builder
• Workflow
• Task Management

Zammad

Zammad is an incredible free ticketing system that you should definitely try out. Its easy-to-use interface and multi-functionality make it a great choice for any business. In addition, the name Zammad comes from the Bavarian dialect, which means “together.” This is fitting because Zammad helps businesses work together to exceed customer satisfaction.

Zammad not only benefits businesses by supporting various communication channels but also by providing a wide range of features. This is a web-based application with email notifications, ticket assignments, telephone and chat support, Twitter and Facebook integration, and an easy-to-use interface. Zammad also offers a wide range of plugins to extend its functionality, including Zendesk, Salesforce, and Google Apps. 

The Zammad team has worked hard to ensure that their product is up to date with the latest web technology. This indicates that their front end exclusively uses the most recent web technology, such as HTML5, while their back end operates on Ruby and JavaScript. Ruby on Rails supports the backend concurrently.

Key Features

• Customization of Changes
• Individual Lists & Overviews
• Individual fields
• Smart Chat
• Immediate Changes
• Multilingualism
• Archive Import

Trudesk

Trudesk is an open-source Web-based HelpDesk solution that started in 2014. Trudesk was built with Node.JS and MongoDB. This open source helpdesk software solution has to make the customer’s experience good as possible.

All client communications come together under one solution. Trudesk makes it easy to keep track of all communications with clients in one system. This also helps reduce workloads by organizing tasks and simplifying processes. 

The Trudesk desktop application is currently available for Windows, macOS, and Linux. Trudesk also has an online demo that you can check out to get a feel for the Trudesk user interface.

If you’re interested in Trudesk, the developers have provided full documentation on Trudesk’s website. The team is continuously working to fix bugs and improve the Trudesk experience by providing new features, tweaks, and improvements. 

Key Features

• Open-source
• Fancy dashboard
• Mobile and tablet support with  responsive design
• Real-time
• Conversations manager
• Tickets and tasks management
• Tickets classification and filtering

Hesk

Hesk is a popular open-source ticketing system that has been downloaded over 650,000 times. It comes with two company versions, that let you choose from a variety of features and integrations. Hesk is a feature-rich platform that makes it ideal for use by a company. It comes with a large set of integration options, making it easy to connect to Hesk with other applications.

Hesk also includes a variety of customization options, so you can tailor Hesk to fit your company’s specific needs. This is a more basic version that is best for small businesses or those just starting out. It comes with features like ticket management, knowledge-base, and FAQ.

On the other hand, This is a more powerful version that is great for bigger businesses. It has features like live chat, remote control, and asset management.

Hesk is the perfect way to help enterprises resolve common issues quickly, by easily staying in control of your customer support and knowledge base. It’s a powerful and simple open source software that makes it easy to get your Hesk account set up and keep track of customer queries. 

Key Features

• Lightweight
• FREE
• Informative rich dashboard
• Better Customer Support
• Faster Response Time
• Cloud help desk available
• Team management
• Template management
• Task categories

Redmine

Redmine is a robust tool that is more than just a ticketing system, it is web-based project management. With Redmine, you can manage multiple projects and subprojects efficiently. In addition, Redmine has features including time tracking, customizable role-based access control, and wikis and forums specific to each project. 

Redmine enables your support team to monitor any project and provide updates as needed. It is an excellent tool for any organization that needs efficient project management.

Redmine supports flexible role-based access control, so you can easily give different levels of access to different team members. Redmine also has issue tracking functionality, so you can quickly and easily resolve any issues. You can also access the Gantt chart and calendar to see what’s coming up and plan accordingly easily. 

Redmine also integrates news, documents, and files management, so you can do more than just track tickets. One of Redmine’s most impressive features is its ability to create custom fields. So whether you’re tracking issues, time entries, projects, or users, Redmine can accommodate your needs. Redmine also supports LDAP authentication and user self-registration. 

And if that wasn’t enough, Redmine can sync with a wide range of SCM systems, including SVN, CVS, Git, Mercurial, Bazaar, and Darcs. In short, Redmine is a versatile and powerful project management tool that will meet your needs.

Key Features

• Track numerous projects simultaneously.
• Flexible role-based access control.
• Gantt chart and calendar.
• Manages files, news, and papers all together. 
• Web feeds and email alerts. 
• Numerous custom fields.

Helpdeskz

Helpdeskz is a free help desk software that allows you to manage your sites. It supports a web-based ticketing system. The solution can update their business in hours. It is feature-rich and comes with a repository for translations. It is made for your business LoginShare modules that let you integrate HelpDeskZ with your Drupal, Magento, or WordPress site.

Helpdeskz is one of the best help desk software in the market because it provides all the features that are required to manage a website effectively. HelpDeskZ is the perfect solution for those who want to update their business in hours without spending a lot of money on hiring staff.

It makes support management easier than ever. HelpDeskZ offers quality support and increases your productivity, it’s a quality product with no price. This support software is easy to use and install, it comes with a variety of features that make it an essential tool for any website.

HelpDeskZ is also constantly improving, so you can be sure that you’re getting the best possible product. Overall, HelpDeskZ is an excellent choice for anyone who needs reliable and effective support software. 

Key Features

• open source
• Web-based
• IMAP fetching
• Management app
• Support API
• easy to use
• Email Piping

How can you get started using open source ticketing for your business?

Open source ticketing can be a great way to streamline your business operations. Not only does it save you money, but it also offers a wide range of features and customization options. To get started, you’ll first need to choose an open-source ticketing system that meets your needs. There are many different ticketing systems available, so be sure to do some research to find the one that’s right for you. 

Once you’ve chosen a system, you’ll need to install it on your server and configure it to work with your business processes. This can be a bit of a technical challenge, but there are plenty of resources available online to help you get started.

Once your system is up and running, you’ll be able to start using it to track and manage your customer inquiries and support requests. Open source ticketing can be a great way to improve your customer service while saving money on your operations.

Conclusion

Open source ticketing systems are a great way for businesses to keep track of customer service requests and support issues. They offer a number of benefits, including the ability to customize the system to meet specific needs, the ability to integrate with other systems, and the ability to scale as the business grows. In addition, open-source ticketing systems often offer a more affordable option compared to proprietary solutions. However, it is important to carefully evaluate each system before making a decision, as not all open source ticketing systems are created equal. With so many options available, taking the time to find the best system for your business is essential.