osTicket Alternatives: 9 Help Desk Solutions Worth Checking Out

osTicket is a popular support ticket system that many businesses use to manage customer support. However, it's not the only option out there. In this blog post, we will discuss 9 osTicket Alternatives that you should check out. These systems offer a variety of features and benefits that can be useful for your business. So, whether you are looking for a new help desk system or just curious about what else is available, read on for more information.

Benefits of Using a Support Ticket/Help Desk System

A support ticket system like osTicket can be a valuable asset for any business, large or small. By streamlining the process of tracking and responding to customer inquiries, a help desk system can help to improve customer satisfaction and reduce the overall workload of your customer service team.

In addition, a good support ticket system can help to create a knowledge base of common issues and solutions, which can be used by both customers and customer service representatives to resolve problems more quickly.

In today's competitive marketplace, providing excellent customer service is essential for success. So, the support ticket system can help you deliver the level of service your customers expect.

How to choose the right help desk system

When you have a business, you need to have some form of customer support. You will get questions about your product, needs for technical support, or even billing issues. Having the right help desk system is important for being able to handle these questions quickly and efficiently. 

The first step is understanding what types of features you need. If you have a small business, you might not need all the bells and whistles that come with enterprise-level help desk software. Once you know what features you need, you can start looking at various options and comparing them.

Many help desk systems have free trials, so be sure to take advantage of that and try out each one before making a decision. You should also consider the ease of use when choosing a help desk system. 

The last thing you want is something that's so complicated that your employees can't use it properly. By taking the time to choose the right help desk system, you can make life much easier for your customer support team – and your customers will appreciate it too.

What is osTicket and what are its features

osTicket is a widely-used and trusted open source support ticketing system. It enables businesses to manage, organize, and respond to customer inquiries and issues in a streamlined way. It comes equipped with a number of features that make it an ideal solution for businesses of all sizes, including a rich text editor, personalized signatures, advanced search capabilities, and more. 

The osTicket integrates with a variety of third-party applications, making it even easier to extend its functionality. It offers a variety of features to help businesses streamline their support operations, including custom fields and columns, ticket filters, help topics, agent collision avoidance, and service level agreements.

osTicket also provides a customer portal that gives customers a self-service option for submitting and tracking tickets. By offering these powerful features, osTicket helps businesses improve their support operations and provide better customer service.

osTicket Alternatives – 9 systems worth checking out

Support Genix

Support Genix
Support Genix

Support Genix is the perfect way to provide comprehensive support to your WordPress site users. With this plugin, users can create tickets and get help right from your WordPress site. It is easy to use and install, and it comes with a comprehensive ticket system that helps you track and manage tickets. Support Genix is also available in a free and premium version, so you can choose the one that best suits your needs. 

Support Genix is a plugin that was created to help companies with an online presence. This includes eCommerce shops, digital agencies, and service providers. The plugin helps these companies by providing a support system that is easy to use and reliable. It also has a wide range of features that are perfect for companies of any size.

With the powerful ticketing system, you can easily create and manage tickets on behalf of users, assign tickets to other team members, and leave internal notes for yourself or others. Plus, the transfer ticket feature makes it easy to move tickets between departments or teams. 

Key Features

  • Unlimited Tickets
  • Unlimited Agents
  • Unlimited Customers
  • Tickets on Behalf of Users
  • Easy Email Handling
  • Elite Licenser Integration
  • Webhook

Pricing- Support Genix offers cost-effective and simple services for small and medium enterprises.

Yearly plan-

  • Personal for $29 (1 website)
  • Developer for $59 (5 websites)
  • Agency for $89 (100 websites)

Lifetime Plan-

  • Personal for $59 (1 website)
  • Developer for $99 (5 websites)
  • Agency for $149 (100 websites)

FreshDesk

FreshDesk
FreshDesk

FreshDesk is the customer support suite you didn't know you needed until you had it. It includes a shared inbox, live chat software, and a knowledge base builder. It also has some AI-powered automated responses, though that functionality is limited to their highest cost plan. Additionally, the FreshDesk team excels at resolving client complaints and enhancing the product. It is simple to use and has everything you need in one place. 

For companies who want to give their consumers the finest support experience possible, FreshDesk is the ideal solution. With the help of FreshDesk's Omnichannel Suite, you can engage with your consumers more deeply, transforming service representatives into brand ambassadors. You may start using FreshDesk in less than three months to launch customer and employee delight. 

 Key Features

  • Agent Collision Detection
  • SLA Management
  • Custom Ticket Status
  • Scheduling Dashboard
  • Intelligent ticket assignment
  • Time-triggered automation
  • Link forum topic to ticket

Pricing- Free plan available. Paid plans start at $15/agent per month. 

Zendesk Support Suit

Zendesk Support Suit
Zendesk Support Suit

Zendesk Support is the software you need to keep customer conversations flowing seamlessly across channels. It's sophisticated enough to meet complex needs and simple enough to let you get up and running immediately. Zendesk Support is the perfect way to keep your business conversations with customers natural, without letting them feel what's going on behind the scenes. 

The Support Suite lets you have conversations with customers on any channel (email, chat, voice, and even social messaging apps) while keeping all the interactions and relevant context in one place for your agents. It's a centralized agent workspace that will enable your teams to serve consumers more quickly and personally. 

Zendesk serves more than 160,000 customers across a multitude of industries in over 30 languages. Zendesk has you covered, no matter what your industry or size. And with the commitment to amazing customer service, they are here to help you every step of the way.

Zendesk Support is the ideal solution for businesses that want to provide excellent customer support without complications.

Key Features

  • Zendesk Support
  • Zendesk Support Suite
  • Zendesk Chat 
  • Zendesk Explore
  • Zendesk Guide
  • Zendesk Sell 
  • Zendesk Gather
  • Zendesk Sales Suite 

Pricing: Starting at $19/agent per month. 

OneDesk

OneDesk
OneDesk

OneDesk is the one-stop shop for all your Helpdesk and Project Management needs. OneDesk combines these two applications into one software, so you don't need to worry about purchasing, integrating, and switching between multiple applications. OneDesk is easy to use and configure, making it a great fit for small to medium businesses as well as departments within large enterprises. 

OneDesk is perfect for project managers, customer service agents, IT technicians, professional services, and more. With OneDesk, you can manage both ticket and task workflows custom-tailored to meet your organization's specific needs. 

The interface is clean and easy to navigate, so you can quickly find the OneDesk features you need. This is also quick to set up, so you can get started using OneDesk right away. OneDesk is easy to use and the learning curve depends on the complexity of the workflows you create. It is a great tool for managing your work tasks and projects. 

Key Features

  • Project Management
  • Email Management
  • Integration Capabilities
  • Customer Communication
  • Workflow Automation
  • Workflow Automation

Pricing: Starting at $9/agent per month. 

HappyFox

HappyFox
HappyFox

HappyFox is the cloud-based customer support management software that gives any size operation the edge they need to increase customer satisfaction. Its highly customizable platform, mobile-ready interface, and multilingual capabilities make it the best-of-breed software for customer support operations. HappyFox's integration with 3rd-party apps is seamless, making it the perfect solution for any customer support needs.

HappyFox provides a practical help desk solution that reduces chaos and brings order to your support process. Its robust support ticket system, self-service knowledge base, and community forums are the perfect way to provide exceptional customer support.

This is committed to providing the best possible customer support experience. HappyFox's team of highly trained and experienced customer support representatives is available 24/7 to answer any questions you may have. 

Key Features

  • Ticketing System
  • Canned Actions
  • Task Management
  • Automation
  • Knowledge Base
  • Help Desk Reports

Pricing: Starting at$29.00/month/user

EvantoDesk

EvantoDesk
EvantoDesk

EvantoDesk is a powerful and simple help desk software that ditches ticket IDs and customer portals in favor of personal emails for happy customers. With EvantoDesk, you can quickly and easily process customer emails while ensuring that nothing slips through the cracks.

Furthermore, EvantoDesk provides metrics such as response and resolution times and customer happiness scores to help you understand your team's performance. Consequently, this software is an excellent choice for anyone looking for a new help desk software solution.

EvantoDesk's ease of use, robust feature set, and commitment to customer service make it the perfect solution for businesses of all sizes. EvantoDesk is trusted by businesses because it is a reliable and affordable solution that helps them improve their customer service. EvantoDesk's features are constantly being updated to meet the changing needs of businesses, and the EvantoDesk team is always available to help customers with any questions or concerns they may have. 

Key Features

  • API
  • Alerts / Escalation
  • Automated Routing
  • Call Center Management
  • Chat/Messaging
  • Customizable Branding
  • Customizable Forms
  • Data Import/Export

Pricing: Free Version available

ZohoDesk

Zoho Desk
ZohoDesk

Zoho Desk is a CRM solution that offers a variety of assistance options to make your life simpler. You can use Zoho Desk's shared mailbox, live chat, knowledge base builder, and reporting features to monitor team success. This is easy to use and understand, making it a great tool for managing your customer support requirements.

Zoho Desk's features make it one of the top CRM solutions on the market. If you're looking for a CRM solution that can help you manage your customer support requirements, Zoho Desk is a great option.

Zoho Desk interacts with all popular CRM systems and is simple to set up and use. All the features you need to enchant and keep customers are available in Zoho Desk. This popular CRM system is a potent customer service tool that aids organizations all over the world in enhancing agent efficiency, raising customer satisfaction, and cultivating loyalty. 

Key Features

  • Ticket Management
  • Agent Productivity
  • Automation
  • Extensibility
  • Security
  • Auto Tag Tickets

 Pricing: Free plan available. Paid plans start at $14/agent per month.

TeamSupport

TeamSupport
TeamSupport

TeamSupport is the leading all-in-one, B2-B-focused, customer service platform that brings the customers to the center of your business. TeamSupport's robust feature helps you deliver an exceptional customer experience by providing everything you need to manage every customer interaction – all in one place. 

TeamSupport's features include a powerful ticketing system, robust knowledge base, extensive reporting capabilities, and integrated live chat and social media monitoring. With TeamSupport, you can provide your customers with the best possible service by having all the tools you need to manage their interactions in one place. 

It offers a customer management system that lets businesses keep track of customer contact information, as well as a self-service portal that customers can use to resolve their own issues. TeamSupport also offers integrations with popular business software. This allows businesses to manage their customer support tickets within the same software they already use for other tasks.

As a result, TeamSupport can help businesses streamline their customer support operations and improve their overall efficiency.

Key Features

  • Customer Management
  • Ticket Management
  • Product Inventory
  • Customer Self Service
  • Omni Channel Support
  • Integrations

Pricing: Starting at$49.00/month/agent

Helpy

Helpy
Helpy

Helpy is a customer service platform that helps businesses protect and manage their customer data. This customer service platform provides a secure, easy-to-use platform for businesses to store and manage customer data.

Helpy also offers a variety of features to help businesses protect their customer data, including the ability to set different levels of access for different users, encrypt data at rest and in transit, and audit logs to track user activity. 

Helpy is an ideal solution for businesses that take consumer data protection and management seriously. It helps businesses protect their customer data without sacrificing providing customers with outstanding assistance.

Helpy's open source and paid versions are both in use globally and have received over 500,000 installations. The Pro version is intended for on-premise and private instance deployments, so you can keep your data close to you and under your control.

The developers are also very active in the open-source community, so you can be confident that they will continue to develop Helpy in a way that benefits users like you. 

Key Features

  • Multi-Channel Support Ticketing
  • Live Chat for Instant Response
  • Host a world-class self-serve help center
  • Eliminate Third Party data sharing
  • Access Control and Authentication

Pricing: Starting at$40/month

Comparison Table

Template NameMobile Friendly?Price
Support GenixYesYearly plan-
Personal for $29 (1 website)
Developer for $59 (5 websites)
Agency for $89 (100 websites)

Lifetime Plan-
Personal for $59 (1 website)
Developer for $99 (5 websites)
Agency for $149 (100 websites)
FreshDeskYesFree plan available
$15/agent per month
Zendesk Support SuitYes$19/agent per month
OneDeskYes$9/agent per 
HappyFoxYes$29.00/month/user
EvantoDeskYesFree Version available
ZohoDeskYesFree plan available
$14/agent per month
TeamSupportYes$49.00/month/agent
HelpyYes$40/month
Comparison Table of 9 Help Desk Solutions Worth Checking Out

Final thoughts

osTicket is a great help desk ticketing system, but it's not the only option out there. There are a number of osTicket alternatives that offer similar features and functionality. In the end, it's up to you to decide which help desk ticketing system is right for your business. Be sure to consider your needs and budget before making a final decision.

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Asif Reza
Articles: 129
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