The Best Email Ticketing Systems to Help Grow Your Business

Are you looking for a way to improve customer service and grow your business? If so, you should consider using an email ticketing system. Email ticketing systems are software programs that allow businesses to manage customer support inquiries via email. They can help you track and organize customer requests, which can help improve your response time and overall customer satisfaction. In this blog post, we will discuss the best email ticketing systems available and how they can help your business grow.

What is an Email Ticketing System

An email ticketing system is software that helps businesses manage customer queries and complaints. It allows businesses to track, prioritize and respond to customer emails in a timely manner. The system assigns each email a unique ticket number, which can be used to track the progress of the query or complaint.

In addition, the system can also be used to generate reports, which can help businesses to identify trends and improve their customer service. Email ticketing systems are an essential tool for businesses that rely heavily on email for communication with their customers.

By using an email ticketing system, companies can improve their response times, resolve queries more efficiently and provide better customer service.

The Benefits of Email Ticketing Systems

In the business world, time is money. That’s why it’s important to have a system in place that can help you save time while still providing excellent customer service. Email ticketing systems are a great way to do just that.

With an email ticketing system, all of your customer service emails are collected in one central location. This makes it easy to keep track of email conversations and ensure that each issue is resolved in a timely manner. 

In addition, email ticketing systems can help to automate some of the more repetitive tasks associated with customer service, such as sending out confirmation emails or issuing refunds. As a result, email ticketing systems can free up your time so that you can focus on more important tasks. When it comes to providing excellent customer service, email ticketing systems are an essential tool.

How Email Ticketing Systems Work

Email ticketing systems help businesses keep track of customer inquiries and issues. When a customer contacts a company, they are typically assigned a unique ticket number. This ticket number is then used to track the inquiry as it moves through the company’s support system.

Email ticketing systems typically use a central database to store all customer inquiries. This database can be accessed by customer service representatives, managers, and other employees who need to view or update an inquiry. 

Email ticketing systems often include features such as automated responses, ticket assignment, and Escalation Management. These features help to improve the efficiency of the support system and ensure that customers receive prompt service.

The Best Email Ticketing Systems

Support Genix 

Support Genix 
Support Genix 

SupportGenix is a popular WordPress plugin that allows users to get help right from their WordPress site. The plugin adds the features of a comprehensive support ticket system, making it easy for users to create and manage tickets. It also includes a number of handy features, such as the ability to track ticket status and the option to receive email notifications when tickets are updated.

SupportGenix comes with a comprehensive list of features that make it unique in the market. It offers a wide range of features such as ticket management, live chat, knowledge base, and workflow management.

SupportGenix also offers a free trial so that you can try out all the features before deciding whether to subscribe. It is an affordable and comprehensive Support ticketing system that offers everything you need to manage your customer support. 

Key Features

  • Unlimited Tickets
  • Unlimited Agents
  • Unlimited Customers
  • Tickets on Behalf of Users
  • Easy Email Handling
  • Elite Licenser Integration
  • Webhook

Pricing- Support Genix offers cost-effective and simple services for small and medium enterprises.

Yearly plan-

  • Personal for $29 (1 website)
  • Developer for $59 (5 websites)
  • Agency for $89 (100 websites)

Lifetime Plan-

  • Personal for $59 (1 website)
  • Developer for $99 (5 websites)
  • Agency for $149 (100 websites)

Help Scout

Help Scout
Help Scout

Help Scout is the perfect customer support platform for growing teams. With Help Scout, you’ll have access to an entire suite of tools designed to help you deliver top-notch customer service. From live chat to email support, Help Scout has all the features you need to give your customers the best possible experience. And if you’re looking for ways to improve your customer service, Help Scout’s team of experts is always on hand to give you tips and advice.

The platform includes powerful features like Help Scout Docs, which makes it easy to create self-service content that can help your customers help themselves. It also provides a number of other features that can help you automate routine tasks, provide additional context for customers, and empower them to help themselves. With Help Scout, you can give your customers the best possible support experience.

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Key Features

  • Shared Inbox
  • Knowledge Base
  • Customer Management
  • Live Chat
  • Reporting
  • Workflows

Pricing: Starting at $20/user per month.

Zendesk

Zendesk
Zendesk

Zendesk is one of the most widely used help desk software programs available. It provides the basic and suite plan kinds. The fundamental plans cost less, but they only come with email support. A shared inbox, a live chat tool, a knowledge base builder, reporting, and productivity features like automation, integrations, and AI-powered automated responses are all included in the more expensive suite plans. The suite plans also provide omnichannel assistance. 

Zendesk is the perfect tool for businesses who want to keep track of customer demand, as well as orders and resolutions. The many capabilities make it simple to use, and the flexible pricing options make it easy to scale up or down as needed.

Support Genix - Support Ticket Plugin for WordPress

Additionally, the Zendesk Apps and Integrations provide limitless flexibility, making it easy to adapt the Zendesk experience to your particular business needs. So if you’re looking for a tool that can help you monitor and resolve customer demands, Zendesk is the perfect solution.

Key Features

  • Zendesk Support
  • Zendesk Support Suite
  • Zendesk Chat 
  • Zendesk Explore
  • Zendesk Guide
  • Zendesk Sell 
  • Zendesk Gather
  • Zendesk Sales Suite

Pricing: Starting at $19/agent per month. 

HelpCrunch

HelpCrunch
HelpCrunch

HelpCrunch is the all-in-one customer communication platform that helps businesses unify their support, marketing, and sales efforts for accelerated growth. It offers a suite of features that allows businesses to attract, engage, and support customers across multiple channels from a single platform.

With HelpCrunch, businesses can build infinitely scalable customer relationships and provide a seamless customer experience at every touchpoint. It offers multi-channel customer support, so you can stay in touch with customers no matter where you are. You can assist them via chat, email, or even offer a 24/7 customer self-service through a knowledge base.

Plus, HelpCrunch integrates with your existing CRM system, so you can provide a seamless experience for your customers.

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Key Features

  • Auto Message
  • Popups
  • Knowledge Base
  • Email Marketing
  • Help Desk
  • Mobile Apps and SDK

Pricing- HelpCrunch provides its users with two license

Billed Monthly

  • Basic for $15
  • Pro for $25

Billed Annually

  • Basic for $12
  • Pro for $20

WPHelp Desk

WPHelp Desk
WPHelp Desk

With the help of the potent plugin WPHelp Desk, you can manage your customer service completely from within your WordPress website. With WPHelp Desk, you can easily create and manage support tickets, assign tickets to staff members, and track the progress of each ticket. It also includes a handy knowledge base, so you can quickly find answers to common questions. 

With a few clicks, you can install WordPress and then setup WPHelpDesk on your site and have full control over your support queue. The WPHelpDesk makes it easy to find and filter support tickets so you can quickly handle the most urgent items. They also link customers directly to their support tickets so you can see a full history of their requests. With WPHelpDesk, handling customer support is easy and organized.

Any business owner who wishes to take charge of their customer service and facilitate cooperation with its support Agents would benefit greatly from WPHelpDesk. This versatile plugin is suitable for solo support agents or a growing team. WPHelpDesk is built on top of a flexible configuration, which can be tweaked to suit your needs. 

Key Features

  • Easy setup
  • Organized at its core
  • Works the way you need
  • Suitable for any size teams of any size

Pricing-  Starting from $99/year

Awesome Support

Awesome Support
Awesome Support

Awesome Support is a feature-rich WordPress support plugin that is adaptable and easy to use. It only takes five minutes for your clients to get started with Awesome Support, and it is the only helpdesk & support ticketing plugin that has features that can compete with SAAS solutions like Zendesk or Helpscout. Once you have installed and activated the plugin, your helpdesk will be prepared for customers. 

 It offers a wide range of features to help businesses provide better customer support. With Awesome Support, users can submit tickets from the front-end, and agents can respond to them from the WordPress back-end. Tickets can be imported from Zendesk, Helpscout, and Ticksy using the free importer add-on, making for a seamless transition to your new helpdesk. E-mail notifications are sent to relevant parties when certain actions are taken, and all e-mails are customizable. 

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Awesome Support also makes it easy to identify old tickets with tags and limits your viewable ticket list to only show old tickets with just a couple of clicks. In addition, this allows you to quickly see all tickets still waiting for a reply with two clicks. This is the most comprehensive and feature-rich plugin for WordPress, making it easy to manage your tickets, customers, and agents all in one place.

Key Features

  • Unlimited Tickets 
  • Unlimited Agents 
  • Unlimited Custom Fields 
  • Private Tickets 
  • Agents can create tickets on behalf of users 
  • Agents can view only their tickets or all tickets
  • Agents can receive e-mail notifications by email for ticket events such as a new ticket, reply to the ticket, etc

bbPress

bbPress
bbPress

bbPress is a versatile forums solution for websites and applications of all sizes. It is easy to use and easy to integrate, making it a great choice for developers who want a streamlined discussion board that can scale with their growing community. It is built by contributors to WordPress, so you can be confident that it is a well-supported and reliable platform. 

Essentially, it lets you create a full-featured forum as bbPress is free, open-source, and aims to be a lightweight solution that won’t slow your site down. bbPress integrates seamlessly with the existing WordPress user accounts system so that your users can log in with their WordPress username and password. 

bbPress also takes advantage of the WordPress permalink structure so that your forums will have pretty URLs that are easy to share. Overall, this is an excellent way to add forum functionality to your WordPress site without having to worry about performance or compatibility issues.

Key Features

  • Instant help from WordPress hosting experts, 24/7.
  • CloudFlare Enterprise integration.
  • The global audience reaches 34 data centers worldwide.
  • Optimization with our built-in Application Performance Monitoring.

How to Choose the Right Email Ticketing System for Your Business

Email ticketing systems are a great way to keep track of customer queries and requests. However, with so many different options on the market, it can be hard to know which one is right for your business. Here are a few things to consider when choosing an email ticketing system:

How many users will be using the system?

  • If you have a large team, you’ll need a system that can handle a high volume of emails.

What type of support do you need?

  • Email ticketing systems vary in terms of features and levels of support. Decide what features are most important to you and choose a system that offers the right level of support.

How much can you afford to spend?

  • Email ticketing systems range in price, so it’s important to find one that fits your budget.

By taking the time to consider your needs, you can be sure to choose an email ticketing system that’s right for your business.

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Tips for Using Email Ticketing Systems Effectively

There are a few things you should keep in mind to use the Email Ticketing system effectively.

  • First, make sure you have a good ticketing system in place. There are a lot of different options out there, so do some research and find one that fits your needs.
  • Second, when you create a ticket, be as specific as possible. Include all relevant information so that the person who handles the ticket can quickly resolve the issue.
  • Finally, keep an eye on your tickets and make sure they are being handled in a timely manner. If you follow these tips, you’ll be able to use Email Ticketing Systems effectively and keep your customers happy.

Watch the video about Best Email Ticketing Systems

Best Email Ticketing Systems

Conclusion

Email ticketing systems can be extremely helpful for businesses that rely on email communications with customers. By automating the process of creating and managing support tickets, businesses can save a considerable amount of time and money.

In addition, email ticketing systems can help to improve customer satisfaction by ensuring that all inquiries are promptly addressed. While there are a number of different email ticketing systems available, they all offer similar features and benefits. As a result, businesses should select the system that best fits their needs.

Asif Reza
Asif Reza
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